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CenterPoint Energy Associate Business Process Rep, WO Process in Russellville, Arkansas

Associate Business Process Rep, WO Process - AR 00637

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Learn more in the “About Us” section of our careers web site.

As the Associate Business Process Representative , you will perform work order creation and completion activities in the ESD module of SAP to ensure the accuracy of records used to construct, maintain and operate the company’s gas delivery system; analyze and corrects errors produced in the ESD module of SAP; execute activities related to the Accounts Receivable Other (ARO) process and other related administrative and clerical duties as assigned.

Specifically, you’ll have the opportunity to:

  • Input construction and maintenance information into SAP and/or Mobile Data, initiates customer billing, create follow-up orders, update order information, and communicate order information to field operations to ensure the accuracy and integrity of company records.

  • Receive, analyzes, interprets, calculates, verifies the accuracy and completeness of ESD work orders, customer invoicing and other related documentation.

  • Complete ESD orders in SAP and/or Mobile Data to ensure accuracy and integrity of materials management.

  • Review work orders and time charges in SAP for accuracy, DOT compliance and completeness.

  • Contact customers to obtain pertinent information to support the work order process or information inquiry.

  • Maintains current knowledge of department and company information regarding pricing and other general knowledge.

  • Handle routine aspects of the Accounts Receivable Other (ARO) process as it relates to non-commodity charges.

  • Assign work orders to vendors and approves/pays contractor invoices while collaborating with Contract Services.

  • Maintain the archival recordkeeping process and partners with other work groups, such as SAP, FileNet, Mobile Data and GIS to ensure that records are maintained to document the gas delivery system and to comply with federal, state and other regulatory bodies

Basic Qualifications:


Requires a high school education or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and calculation of fractions and/or percentages), grammar, spelling and punctuation.


Requires a minimum of two (2) years of experience in one or more of the following areas: natural gas operations, SAP, support function, or at least two years of equivalent experience. An associate’s degree may be substituted for experience.

Physical Requirements:

  • Able to exert up to 10 pounds of force occasionally and/or minimal amount of force constantly to lift, carry, push, pull, or otherwise move objects

  • Able to operate a personal computer proficiently

  • Able to view terminal for extended periods of time

  • Able to sit for long periods of time

  • Able to operate a copy machine, fax machine, calculator, telephone and other office equipment

Working Conditions:

  • Able to work in a normal office environment

  • Able to travel to other locations

  • Able to work in a fast paced environment with high daily pressure to meet deadlines or manage emergency situations

  • Able to work extended hours (scheduled and/or unscheduled, nights and/or weekends) occasionally, as needed or required to meet established deadlines

Job Location: Russellville, Arkansas

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Job Operations - Support

Primary Location US-AR-Russellville-Russellville Office

Organization AR OK WORK ORDER PROCESSING B (50217794)

Job Posting Sep 14, 2021

Posting End Date Sep 29, 2021

Req ID: AR 00637