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Southern California Edison Senior Specialist, Customer Insights in Rosemead, California

Job Description

Join the Clean Energy Revolution

Become a Senior Specialist, Customer Insights at Southern California Edison (SCE) and build a better tomorrow!

Who We Are: The Customer Insights Team is part of the Customer Experience (CX) organization and is focused on building trust with our customers and ensuring that we create easy and understandable experiences for them. To be able to achieve this goal, we work with OUs across the company to operationalize customer feedback, drive short and long term improvements to the customer experience, and ensure that decisions and strategies are informed by the Voice of the Customer.

Who You Are : You are a driven, curious, and engaged insights professional who wants to influence change. You love working with data and are skilled at designing surveys and leveraging secondary research to create compelling presentations about SCE’s customers and what matters most to them. You thrive working in a team environment and translating complex business questions into research opportunities and making data driven recommendation.

As a Senior Specialist, Customer Insights , your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

  • Work cross functionally to design and execute surveys using SCE’s Vision Critical survey platform

  • Perform analysis on customer survey and operational data using a variety of tools (Excel, SPSS, SAS)

  • Pull data from disparate sources to identify customer pain points and improvement opportunities

  • Conduct literature reviews utilizing SCE’s secondary research subscriptions and open source reports

  • Develop visually compelling, narrative driven presentations about SCE’s customers that drive action taking

Qualifications

The essentials

  • Five (5) years of experience in the market research field, deploying, programming, and/or writing surveys

  • Experience translating complex data sets into clear and compelling written narratives and impactful PowerPoint presentations

  • Intermediate to advanced skills in Excel, SPSS, or SAS

  • Ability think out of the box, challenge the norm, use creative ideas to solve problems

  • Able to work independently in a fast-paced environment, meet deadlines and managing multiple projects

  • You identify with the following characteristics that the CX Team strives to embrace: Bravery, Curiosity, and Drive

The preferred

  • Undergraduate degree in Social Sciences or quantitative degree; or relevant experience

  • Masters in Market Research, Social Sciences, or Analytics

  • Advanced knowledge of Vision Critical survey platform

  • Experience writing custom SQL or SAS queries

You should know…

  • Visit our Candidate Resources page at https://www.edisoncareers.com/page/show/Candidate-Resources to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!

  • Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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