Southern California Edison Manager, End User Computing in Rosemead, California

Job Description

ENERGY FOR WHAT’S AHEAD

Southern California Edison is one of the nation’s largest investor-owned electric utilities. We are an industry leader that is designing new and innovative ways to meet our customer’s needs. We are looking for highly motivated individuals who enjoy the challenge of working on key industry changing projects. We need your good ideas and your contributions to remain a leader in this industry.

About Information Technology

The role of IT goes beyond the traditional Information Technology “service provider”. The innovative ideas and projects shape the company’s future and move SCE forward to being a “Digital Utility”. This role is at the heart of these projects, collaborating, designing and executing technology solutions that are transforming our industry.

Highly-motivated; like challenge; collaborative; committed to delivering high quality work… Did we describe you? Read on…

Position Overview

This role is tasked with transforming the delivery and support of goods and services to provide an better, enhanced end user experience. The Manager will be a hands-on leader, working directly with their team daily with a goal of maintaining and improving Operations and End User experience. This is highly visible role, serving as a key liaison with clients, vendors, SCE Leadership and key stake holders. You will meet with business leaders, to better understand/ resolve issues, managing/ preventing escalations from the users, and understanding SCE’s business and system capabilities. This position will brainstorm and challenge the process in an effort of continuous improvement, to help make the life of our users better.

As the Manager, End User Computing you work very closely with our SCE IT Enterprise Architects to influence the design of the end-user computing platform (ie., laptops, desktops, smart phones, software packaging/delivery, and device monitoring, etc.). Working within a Managed Services model, this position is responsible a large staff of onshore and offshore resources. The incumbent will serve in a dynamic role that encompasses strategic vision, technical oversight, to drive the new technology initiatives. Responsibility for managing Capital and O&M budgets to drive accurate forecasting is key to this position. You will work on project planning, implementation, oversight on large and complex company projects and initiatives to improve end-user computing experience.

Typical Responsibilities

  • Manage and maintain product implementations for our clients to overall enhanced end user experience.

  • Maintain a high-level of knowledge of SCE technology and our clients’ business operations.

  • Manage staff of Performance managers and Managed service providers from onshore and offshore locations.

  • Responsible for hold MSP’s accountable for SLA performance.

  • Oversee process documentation for this area - functional and technical.

  • Manage department budget and forecasts, to report to client and SCE Leadership and stakeholders.

  • Responsible for the full life cycle of support for all End User Hardware.

  • Manage and prioritize a backlog of platform enhancements across multiple sites.

  • Run and contribute to internal and client facing calls and meetings.

  • Apply technical skills order to continue to discover and implement new and ever changing technologies.

  • Manage IT order fulfillment process, for timely delivery of goods and services.

  • Work with development resources to translate and refine client requirements.

Qualifications

Minimum Qualifications

  • Five (5) or more years of combined experience performing or supervising within functional disciplines and/or implementing process changes. In particular, managing employee performance for both direct and/or matrixed reports.

  • Three (3) or more years of project management experience.

  • Experience leading/managing a team to develop, deliver, and monitor IT end user computing services within a managed services framework.

  • Three (3) or more years of experience working with a managed service provider/organization, with both onshore and offshore resources, including the contracts around service level agreements.

  • Experience managing budgets greater than $10 million.

  • Experience consolidating and assessing performance metrics reports across service providers and develop recommendations for cross service providers improvements.

  • Experience establishing performance expectations and goals aligned with Company objectives, policies and procedures.

  • Experience managing, training and developing staff by providing timely feedback, coaching and support.

  • Ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers.

  • Strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.

Desired Qualifications

  • ITIL Foundation v3.0

  • Experience in energy/ utilities industry

Comments

  • Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.

  • Relocation does not apply to this position.

  • The current work location is Irwindale, however, will move to Rosemead in the future.

  • This position requires 50% travel across the service territory, possibly including international travel.

Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.

SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.