Iberdrola USA Supervisor - Credit and Collections (RG&E 68150) Rochester, NY in Rochester, New York


Business and Department

RGE-NY-East Avenue Rochester,NY



Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Supervises all activities associated with the collection of delinquent accounts. Responsible for the development of new programs and procedures that maximize collection effectiveness in order to mitigate uncollectible risks. May collaborate with field managers on collection strategies that will maximize field collection efforts. May act as liaison between the company and credit outsourcing contracts; supervises collection agencies and bankruptcy activities. Ensures policies and procedures are update, communicated and/or trained.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  1. Assigns, monitors, and reports the duties performed by credit and collection representatives including performance appraisals. (30%)

  2. Provides consistency in application of company personnel policies and practices related to credit and collections and supports special projects that pertain to credit and collections. (10%)

  3. Supervises bankruptcy and third party collection agency activity. Performs write-off function for Sundry debt. Represent company in legal proceedings involving final credit and collection issues. (40 %)

  4. Prepares annual budget for credit and collections expenses including bad debt expenses. Responsible for maintaining costs within the budget, reporting variances, and preparing other monthly collection reports as requested. (20%)



Education & Experience Required:

  • Bachelor’s Degree with a minimum of four years relevant experience preferred. Associates Degree with a minimum of seven years relevant experience required.

Skills & Abilities:

  • Strong analytical and communication skills.

  • Able to effectively manage multiple priorities.

  • Ability to make difficult decisions. SAP knowledge and utilization preferred.Utilization of Microsoft Office programs with advanced Excel preferred.

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

Company: Rochester Gas and Electric (RG&E;)

Department: Credit and Collections – RG&E;

Job Title: Supervisor – Credit and Collections

Reports to: Manager – Revenue Recovery

Location: Rochester, NY

Cross Company Responsibility: Yes

REFERENCE: 5104313801

Publication date: 26.10.2018