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Avangrid Customer Programs & Products Manager in Rochester, New York

Customer Programs & Products Manager



Rochester, NY, USKirkwood, NY, US



Iberdrola is a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities in terms of market capitalisation. The group supplies energy to almost 100 million people in dozens of countries including Spain, the United Kingdom (ScottishPower), the United States (AVANGRID), Brazil (Neoenergia), Mexico, Germany, Portugal, Italy and France, with a workforce of more than 35,000 people.

Iberdrola is leading the transition towards a sustainable energy model through its investments in renewable energy, smart grids, large-scale energy storage and digital transformation, to offer its customers the most advanced products and services. Thanks to its commitment to clean energy, Iberdrola is one of the companies with the lowest emissions and an international benchmark for its contribution to sustainability and the fight against climate change.


This position, in the Customer Programs and Products group, manages the development, implementation and operational requirements of new and established program and product offerings for the Avangrid networks companies to meet or exceed growth, revenue and/or regulatory objectives. This is accomplished through superior collaboration with program implementation vendors and internal business areas, including, but not limited to, marketing, sales, regulatory, legal, procurement, engineering, operations and senior management. Success also requires an understanding of local/state/federal codes and policies and the ability to influence utility regulators. Energy efficiency program experience. Knowledge in the areas of energy markets structures, state and federal energy law as and local regulations. Knowledge of and experience with one or more of the following facility types especially relative to customer needs/hurdles and energy usage: industrial process, new construction, control systems and/or retro-commissioning, HVAC systems, lighting systems and controls. Experience working in commercial and industrial program sectors. Experience working with one or more of the following: contractors, equipment manufactures & distributors, architects/engineers.Utility tariff & rate knowledge Electric & gas utility industry knowledge.CEM certification and/or PE license. Managing Program vendors and project management, Budgeting, Marketing and Outreach. Results oriented with strong critical and creative thinking, decision-making and problem solving skills. Strong computer skills (Microsoft Office, SAP, etc.) Attention to detail with strong analytical and negotiating skills. Excellent communicating and influencing skills with the ability to: present complex, technical topics to internal and external audiences of various sizes and knowledge levels.. Write proposals, reports and other documents in a clear and concise manner to advance program initiatives from a business and regulatory perspective read and interpret tariffs, regulatory orders, federal/local regulations and reports Strong cross functional team skills, desire to serve co-workers and provide customers with excellent service Proven ability to work independently and at all levels of the organization. Ability to travel.

Skills and Requirements

BS or AS in Engineering, Bachelor’s Degree and/or 5 years related experience. MBA or MS Engineering Preferred

  • Existing Programs/Products Offerings - responsible for achieving growth, savings and profitability targets for existing program and product offerings through management activities which include:

  • Developing and implementing comprehensive program/product plans through collaboration with key stakeholders.

  • Responsibility for budget development, monitoring and variance reporting.

  • Provide direction and guidance on tasks performed and completed by program/product support personnel including the Energy Specialists and Administrators

  • Oversight of all aspects of vendor related services including initiating and advancing the procurement process, managing vendor activities, reporting and budgeting.

  • Ensuring processes are efficient while meeting quality assurance standards and complying with regulatory requirements.

  • Delivery of outstanding customer service by ensuring programs meet customer expectations and issues are resolved in a timely manner.

  • Required internal and external reporting.

  • New Programs/Products Offerings – responsible for the development and implementation of new and innovative offerings that meet customer needs while providing opportunities for AVANGRID. This is accomplished through:

  • Developing detailed and comprehensive proposals for recommended offerings through a knowledge of energy and equipment technologies and understanding of customer needs.

  • Implementation of approved new offerings to achieve critical success factors.

  • Provide direction and guidance on tasks performed and completed by program/product support personnel.

  • Serve as company liaison for program/product initiatives with utility regulators, municipal leaders, industry peers, equipment manufacturers and trade allies to advance initiatives for the benefit of AVANGRID and customers. This involves active participation in industry/regulatory technical and policy working groups and presenting at municipal and industry workshops and/or conferences.

  • Responsible for timely and successful resolution of customer issues related to program and product offerings through collaboration with key internal and external stakeholders.

  • Proactively manage relationships and work collaboratively with the gas sales and products group, conservation and load management, key account and economic development teams to support achievement of AVANGRID and regulatory targets in these business areas.

  • Identify and initiate process improvement through research, planning, change management and training activities to gain efficiencies which increase customer satisfaction, reduce costs and increase profitability.


  • Develop Self & Others

  • Empower to grow

  • Collaborate and Share

  • Be a role model

  • Focus to achieve results

  • Be agile

  • Technical Skills

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or