Dominion Energy Associate Business Process Analyst in RICHMOND, Virginia

Associate Business Process Analyst

Date:Jan 10, 2019

Location:RICHMOND, VA, US, 23219

Company:Dominion Energy

Nearly 7.5 million customers in 18 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to sustainable, reliable, affordable, and safe energy and is one of the nation's largest producers and transporters of energy with about $100 billion of assets providing electric generation, transmission and distribution, as well as natural gas storage, transmission, distribution, and import/export services.

As one of the nation's leading solar operators, the company intends to reduce its carbon intensity 60 percent by 2030. Through its, as well ase and other programs, Dominion Energy contributed more than $30 million in 2018 to community causes throughout its footprint and beyond. Please visit, to learn more.

Diversity is linked to every aspect of our business to include how we attract, develop and retain our future talent. An inclusive environment encourages the coming together of different talents, thoughts and energies. The company’s commitment to employing military veterans through the Troops to Energy Jobs program is one way we are able to ensure workforce diversity.

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance.

Job Summary

This position provides eBusiness (i.e. web and mobile) support to ensure self-service applications are functional for customers to transact business online. The potential candidate should be able to:

  • Understand business and customer needs to formulate proactive solutions to drive customer behavior to use online channels

  • Identify opportunities to apply technologies to business/internal processes, standards and/or specifications to create a more efficient and effective self-service platform

  • Develop and maintain an effective working relationship with both end users, Customer Service and I.T. personnel that exemplifies an ability to understand both the technical and non-technical sides of the business

  • Participates in technical studies to evaluate business requirements

  • Conduct user acceptance testing to thoroughly test various applications prior to deployments

  • Leverage various analytical platforms to develop metrics and reporting

  • Resolve technical support tickets for internal and external customers

  • Support the business in after-hours rotation and in emergency situations such as storms or other events

  • Perform other duties as requested by the business

Required Knowledge, Skills, Abilities & Experience

Minimum Requirements:

  • 0-2 years related experience is required

Preferred Knowledge, Skills, Abilities, and Experience:

  • Knowledge of customer self-service applications

  • Ability to create metrics and reports and maintain monthly analytical reports using Google Analytics, Microsoft Excel, SQL Queries or Webtrends

  • Demonstrated information technology and computer skills/experience in standard Microsoft applications (EXCEL, ACCESS, etc.) and/or programming languages (SQL, HTML, etc.)

  • Knowledge to conduct benchmarking and best practice analysis against both industry and non-industry processes to identify opportunities for improvement

  • Ability to analyze problems and think logically

  • Ability to manage work and perform varied duties simultaneously

  • Good written and verbal communication and interpersonal skills

Education Requirements

Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor

Discipline: Business, Information Systems, Information Technology, Mathematics or technical equivalent is preferred.

Working Conditions

Office Work Environment 76 -100%

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Nearest Major Market:RichmondJob Segment:Business Process, Developer, Information Systems, Sustainability, SQL, Management, Technology, Energy