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Pike Corporation Senior Operations Support Specialist in Raleigh, North Carolina

Summary

The Senior Operations Support Specialist provides leadership of operational support functions for the regional engineering organization within UCS. In addition to being able to perform the duties of the Support Specialist II position, the incumbent must be proficient at using and demonstrate full knowledge of UCS systems involving workflow management, time and expense processing, invoicing, operational reporting and cost management. The incumbent must also have a full understanding of UCS policies and procedures handbook and possess the skills necessary to provide training and mentorship for employees in the Operations Support Specialist I & II roles as well as Project Analyst roles. The incumbent may also assist with client relations, proposal development, project administration, and facility support for the regional engineering organization. The incumbent will typically have a lead responsibility for ensuring day to day office operations are organized and functional. This position description is intended to replace the Office Administrator position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

With limited supervision, the incumbent will:

•Review time and expense entry documentation and reports for accuracy and completeness and provide analysis of trends regarding hours, mileage, expenses, productive vs non-productive time to management. Performs the role of local administrator of T&E entry system.

•Create spreadsheets, charts, graphs, etc analyzing operational performance of assigned projects, work groups or service lines as directed by management. •Provide lead support for work management, T&E, invoicing, cost management and other assigned processes for the office or work group

•Lead and maintain the document control and retention process for office or assigned work group

•Provide lead support on local employee relations activities, office functions, client functions, etc

• Coordinate new employee on-boarding process for office or assigned workgroups and maintain all personnel resumes & organizational charts for assigned office or workgroups

•Serve as liaison to UCS Accounting to insure accurate coding of all accounts payable and other cost accounting issues. Lead the Accounts Receivable process for office or assigned workgroup

•Coordination of all items with landlord including invoice review, facility service requests, emergency evacuation plans, etc

•Coordinate with IT on all Helpdesk related items to insure resolution and closure

•Ensures facility is kept to high standards of professionalism with regard to cleanliness & organization

• Perform other duties as assigned by management.

COMPLEXITY OF WORK:

Non-routine; general polices applied to frequently changing situations.

RELATIONSHIP OUTSIDE WORK GROUP:

Influences decisions of moderate nature requiring high degree of tact.

SUPERVISORY RESPONSIBILITIES:

Acts as Team Lead for Operations Support work group within assigned area. Expected to mentor and train employees of less experience and see that their assigned tasks are completed accurately and on-time.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.REGULAR ATTENDANCEis required.

2. EDUCATION and/or EXPERIENCE

Required High school degree or GED.

Preferred Associates degree (AA or equivalent from two-year college or technical school).

Preferred A Bachelor’s degree from a four-year college or University in Business Administration or experience equivalent to 5-7 years in a senior administrative or support role. Experience 5-7 Year(s) Experience in operational support or similar role demonstrating team lead capabilities.

CERTIFICATIONS, LICENSES, REGISTRATIONS:None required

ON-THE-JOB TRAINING:Employees new to the position will be required to gain full working knowledge of the systems and processes used in the full performance of the job which may include attending seminars, OJT with other incumbents to the role or corporate workshops.

LANGUAGE SKILLS:

A.Ability to read and interpret documents such as procedure manuals, operational procedures, etc.

B.Ability to write reports, Business correspondence, and procedure manuals. C.Ability to effectively present information in one-on one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

1.Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets.

2.Ability to compute rate, ratios, and percent and to draw and interpret spreadsheets

3.Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

A.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

B.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

OTHER SKILLS AND ABILITIES:

The following skills are required for this job: 

Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat

• Ability to deal and work well with a variety of individuals from various socio-economic, cultural and ethnic backgrounds. 

Demonstrated ability to work independently and follow through on assignments High energy level with ability to work in fast paced, ambiguous environment  Excellent organizational and planning skills 

Excellent interpersonal skills 

High commitment to achieving goals and plans 

Demonstrated skill in verbal/written communications 

Professional appearance maintained at all times 

Team oriented

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How much on the job time is spent in the following physical activities?

• Stand: Up to 1/3 (Occasionally)

• Walk: Up to 1/3 (Occasionally)

• Sit: 1/3 to 2/3 (Frequently)

• Talk or Hear: 1/3 to 2/3 (Frequently)

• Use Hands to Feel, Handle or finger tools or controls: 1/3 to 2/3 (Frequently)

• Climb or balance: None

• Stoop, Kneel, Crouch or crawl: Up to 1/3 (Occasionally)

• Reach with Hands and Arms: Up to 1/3 (Occasionally)

• Taste or Smell: None

Does this job require that weight be lifted or force to be exerted? If so, how much and how often?

• Up to 10 Pounds: Up to 1/3 (Occasionally)

• Up to 25 Pounds: Up to 1/3 (Occasionally)

Does this job have any special vision requirements?

☒Close Vision (clear vision at 20 inches or less)

☒Color Vision (ability to identify and distinguish colors)

☒Ability to Adjust Focus (ability to adjust the eyes to bring an object into sharp focus)

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Wet, humid conditions (non- weather): None

• Work near moving mechanical parts: Up to 1/3 (Occasionally)

• Work in high, precarious places: None

• Fumes or airborne particles: None

• Toxic or caustic chemicals: None

• Outdoor weather conditions: Up to 1/3 (Occasionally)

• Extreme cold (non-weather): None

• Extreme Heat (non-weather): None

• Risk of electrical shock: None

• Work with explosives: None

• Risk of radiation: None

• Vibration: None

While performing this job, the noise level in the work environment is:

Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)

Equal Opportunity Employment

Pike Engineering is an Equal Opportunity Employer

EOE/Minorities/Females/Vet/Disabled

Pike Engineering is a Non-Union Company

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Organization: *Pike Corporation, Inc.

Title: Senior Operations Support Specialist

Location: North Carolina-Raleigh

Requisition ID: 210000AN

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