Duke Energy Account Executive in Raleigh, North Carolina
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
The primary purpose is to manage strategic issues and stakeholder relationships with Duke Energy’s largest and most complex customers for the purposes of enhancing customer satisfaction, growing earnings, and strengthening regulatory relationships. In collaboration with other internal groups, these professionals develop and execute strategies for the success of Duke Energy’s business goals, policy objectives, and reputation management. Management of these customer/stakeholder relationships includes interfacing with key contacts from both the customer/stakeholder and internal Duke Energy organizations.
Relationship and Issues Management:
Establish strong relationships at all levels within targeted large, complex Duke Energy customers – executives, operations management, energy management, research, maintenance, and local elected officials (towns & municipality customers).
Comprehend and represent to large business customers an in-depth understanding of complex rate structures, billing options, demand response programs, and renewable options based upon their respective customer value propositions; and serve as a lead negotiator and most often decision maker, to resolve issues with assigned customers.
Own and manage the total customer relationship including interfaces with other Duke Energy departments and senior leadership.
Understand the customer’s needs and communicate those needs within Duke Energy to effectively manage their strategic issues, business objectives, unique needs, and decision-making process.
Business & Economic Development:
Deliver earnings contributions by proactively identifying existing Duke Energy technical products and solutions that can be positioned to meet and exceed the customer’s needs while enhancing earnings growth, or meeting specific Duke Energy regulatory requirements.
Manage the sales process from customer needs assessment by coordinating appropriate internal cross-functional support as needed.
Capture customer, market, and product feedback to support and influence future Duke Energy product development.
Actively promote the implementation and broad acceptance of Duke Energy’s tools and services within customer organizations.
Coordinate, sponsor and manage customer service projects and load growth opportunities with Duke Energy’s electric transmission, electric distribution, gas operations and other Duke Energy departments.
Assist the Duke Energy economic development group in the identification, coordination, and management of potential projects, site visits, or expansions within the Duke Energy service territory.
Develop and execute strategic plans to address and resolve issues in order to preserve/enhance relationships with large business customers, reducing the risk to the corporation and enabling business objective achievement.
Develop and document a comprehensive understanding of the customer’s business and stakeholder issues, staying abreast of customer/stakeholder plans and initiatives that may impact regulated revenues, policies and strategies.
Communicate trends, kWh and revenue forecasts, and significant legal, environmental and market challenges being faced by assigned customers.
Identify specific objectives based on the customer’s needs and plans. Develop and implement action plans for specific projects to meet these objectives.
Coordinate between customer and Duke Energy the scheduling and technical requirements for planned maintenance outages, transmission and distribution construction projects, and emergency scheduled repairs.
Work closely with engineering, construction, Energy Control Center, Distribution Control Center, and other key internal departments to ensure that customer expectations are met in a timely manner with consistent communications.
Provide emergency storm support and other after hours support, working with customers to provide/interpret outage information and restoration estimates.
Education and Policy Advocate:
Gain customer support for Duke Energy’s positions on specific regulatory items, local ordinances, or legislative issues, while communicating and collaborating their respective positions to key internal stakeholders (i.e. State President, Legislative Affairs, Regulatory Affairs, Wholesale & Renewables, and Community Relations).
Ensure that effective communication and education channels are established and maintained to share key information and assistance between Duke Energy and assigned customers/stakeholders.
Prepare and present to customers/associations information about pertinent emerging issues.
Develop and maintain technical and working knowledge of industrial processes and technologies used by large assigned customers that affect the energy delivery methods including all energy end uses.
Develop and maintain comprehensive working knowledge of electric systems and components, including those associated with Duke Energy’s transmission and distribution system, as well as the effect of the interface with the customer’s systems.
Serve as a resource to assigned internal cross-functional teams to assist in developing solutions to large business customers’ needs.
BA/BS degree (preferably in Engineering, Business, or Finance) and 5 years of prior work related experience in addition to a degree OR 8 years of prior equivalent work related experience in lieu of a degree
Knowledge of corporation’s business objectives, strategies, products and services, markets, distribution practices, rate applications, governmental and community relations, cross department relationships/dependencies.
Demonstrated ability and flexibility to effectively manage and facilitate multiple projects and issues simultaneously.
Demonstrated effective analytical, problem identification and resolution skills.
Personal computer skills.
Demonstrated ability to work in a team environment to coordinate resources in a matrixed organization to meet customer expectations.
Demonstrated ability to develop results-oriented business relationships to influence the outcome of issues to effectively advance and/or position the corporation’s business plans and objectives.
Strong working knowledge of energy efficiency advancements and programs and have the knowledge and capability to pass the CEM certification test.
MS, MBA, or equivalent experience
Professional Engineer (PE) or Certified Energy Manager (CEM)
Extensive & thorough knowledge of electric distribution and transmission systems and grid operations
Knowledge of customer-side energy distribution and energy-consuming systems and processes
Demonstrated experience managing relationships with utility’s largest and most complex customer and/or key stakeholders.
Business development experience.
Knowledge of business processes, trends, economic development, local business climate.
Relocation Assistance Provided (as applicable)No
Visa Sponsored PositionNo
Posting Expiration Date
Thursday, June 28, 2018
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.
Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.
Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.