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Portland General Electric Technical Business Support Analyst in Portland, Oregon

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!

Technical Business Support Analyst

Key Responsibilities:

  • Troubleshooting - Responds to issues from end users on department hardware (depending on area of specialization) and software. Decides how best to prioritize multiple tasks and look for trends. Researches and investigates root cause and resolves. Decides which issues require escalation to IT and works with IT to resolve. Negotiates deadlines between IT and end users.

  • Monitoring - Monitors systems and determines whether they are operating within specifications. Identifies gaps and potential root causes. Recommends and implements resolution and process improvements.

  • Upgrades and Testing - Identifies and implements system upgrades. Supports users by providing information and advice on system upgrades. Conducts user acceptance testing and determines which issues can be resolved and which will require escalation to IT. Manages laptop and software upgrades, serving as a liaison between IT and the end user, considering business process needs, as well as system constraints.

  • Reports - Develops and runs daily, weekly and monthly reports to help workgroups analyze data to find areas on business process and system improvements.

  • Consultation - Advises end users on all aspects of system use. Provides support to cross-functional projects. Recommends operational process improvements to better optimize system use.

  • Business Process Improvement - Analyzes business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches, typically seeking to exploit technology components. Evaluates the financial, cultural, technological, organizational and environmental factors which must be addressed in the change program. Establishes client requirements for the implementation of significant changes in organizational mission, business functions and process, organizational roles and responsibilities, and scope or nature of service delivery.

  • Business Analysis - Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Applies and monitors the use of modelling and analysis tools, methods and standards, giving special consideration to business perspectives. Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.

  • Requirements Definition and Management - Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required. Selects the most appropriate means of representing business requirements in the context of a specific change initiative. Drives the requirements elicitation process where necessary, identifying what stakeholder input is required. Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a baseline on which delivery of a solution can commence. Takes responsibility for the investigation and application of changes to program scope. Identifies the impact on business requirements of external impacts affecting a program or project.


  • Requires a bachelor’s degree in computer science, engineering or related field or equivalent experience.

  • Typically, two or more years of experience either in using operational systems or IT troubleshooting or equivalent.

Competencies (Knowledge, Skills, Abilities):

Functional Competencies

  • Intermediate knowledge of systems used in department.

  • Intermediate knowledge of business-unit operating processes Intermediate knowledge of configurating systems or application system development, relational databases and coding principles.

  • Working knowledge of utility system.

  • Working knowledge of PGE processes (e.g., billing, HR) Working knowledge of system interface / configuration protocols, web tools and database concepts.

  • Working knowledge of accounting and economic principles.

  • Intermediate skills in customer focus.

  • Working skills in enterprise/business awareness.

  • Intermediate skills in analysis and problem solving

General Competencies

  • Working skills in business process relationships.

  • Working knowledge of utility industry.

  • Intermediate skills in organization and prioritization.

  • Working skills in project management.

Join us today and power your potential!

To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

Talent Acquisition Contact:

This job posting will close at 12:01 am Pacific Time on the closing date listed below:

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.