At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

We're hiring for a position open to both Intermediate and career level candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process.

Technical Business Support Analyst / Senior Technical Business Support Analyst – Finance & Supply Chain Systems

Job Function Technical Business Support Provides support to operational employees in optimizing technology, systems, and business processes.

• Support ERP/Procurement system reconciliation (analyze and resolve) including reporting of accruals differences to Accounting monthly.

• Ability to provide production support, integration exception handling, and enhancement stories for PGE functions supported by our Business Spend Management platform.

• Testing support for Coupa, Oracle and OIC upgrades and patches.

• Analyzing business requirements and translating them into technical specifications for integrations.

Technical Business Support Analyst

Key Job Information

Intermediate Professional Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills. Expands on high-level knowledge of the company, processes and customers. Solves a range of more complex problems. Analyzes possible solutions using advanced knowledge and applying protocols. Operates independently and receives only a moderate level of guidance and direction.

Key Responsibilities

• Troubleshooting Responds to issues from end users on department hardware (depending on area of specialization) and software. Decides how best to prioritize multiple tasks and look for trends. Researches and investigates root cause and resolves. Decides which issues require escalation to IT and works with IT to resolve. Negotiates deadlines between IT and end users.

• Monitoring Monitors systems and determines whether they are operating within specifications. Identifies gaps and potential root causes. Recommends and implements resolution and process improvements.

• Upgrades and Testing Identifies and implements system upgrades. Supports users by providing information and advice on system upgrades. Conducts user acceptance testing and determines which issues can be resolved and which will require escalation to IT. Manages laptop and software upgrades, serving as a liaison between IT and the end user, taking into account business process needs, as well as system constraints.

• Reports Develops and runs daily, weekly and monthly reports to help workgroups analyze data to find areas on business process and system improvements.

• Consultation Advises end users on all aspects of system use. Provides support to cross-functional projects. Recommends operational process improvements to better optimize system use.

Education/Experience/Certifications

• Requires a bachelor’s degree in computer science, engineering or related field or equivalent experience.

• Typically, two or more years of experience either in using operational systems or IT troubleshooting or equivalent.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

• Intermediate knowledge of systems used in department Intermediate knowledge of business-unit operating processes.

• Intermediate knowledge of configurating systems or application system development, relational databases, and coding principles.

• Working knowledge of utility system.

• Working knowledge of PGE processes. (e.g., billing, HR)

• Working knowledge of system interface / configuration protocols, web tools and database concepts.

• Working knowledge of accounting and economic principles Intermediate skills in customer focus.

• Working skills in enterprise/business awareness Intermediate skills in analysis and problem solving.

General Competencies

• Working skills in business process relationships.

• Working knowledge of utility industry.

• Intermediate skills in organization and prioritization.

• Working skills in project management.

Physical and Cognitive Demands

Cognitive Level Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to adhere to set response times, deadlines and time-sensitive tasks.

• Ability to follow accuracy standards.

• Ability to follow through on decision-making tasks.

• Ability to interact effectively and collaboratively within a team environment.

• Ability to communicate and problem solve when under stress.

• Ability to respond and adapt to frequent change.

• Ability to accept and demonstrate self-awareness when provided constructive feedback.

• Ability to discern feedback and acknowledge ownership of areas of improvement.

• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.

• Ability to successfully collaborate with peers, managers and others within the organization.

• Demonstrates sound memory.

• Ability to process new information to be applied consistently to work tasks.

Senior Technical Business Support Analyst

Key Job Information

Career Professional: Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Troubleshooting Responds and triages issues from end users on department hardware (depending on area of specialization) and software. Looks for trends and proactively resolves systemic issues. Researches and investigates root- cause issues and leads cross-functional efforts to resolve. Negotiates deadlines between IT and end users.

• Monitoring Monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Proactively) implements process improvements.

• Upgrades and Testing Analyzes anticipated system upgrades or changes and proactively identifies and mitigates potential issues. Leads user acceptance testing. Coordinates all aspects of upgrades, including user acceptance testing. Manages laptop and software upgrades, serving as a liaison between IT and the end user, considering business process needs, as well as system constraints.

• Reports Designs reports and analytics. Provides data to end users to support business process and system improvements.

• Consultation Serves as a subject matter expert to end users and others. Provides support to or leads cross-functional projects. Recommends operational process improvements to better optimize system use.

Education/Experience/Certifications

• Requires a bachelor’s degree in computer science, engineering or related field or equivalent experience.

• Strong analytical skills

• Excellent SQL (writing & reading)

• ERP and Supply Chain technology experience & knowledge

• Strong Procure to Pay process knowledge

• Understanding of accounting principles as it relates to Procure to Pay process

• Typically, five or more years of experience either in using operational systems or IT troubleshooting or equivalent.

• A valid driver’s license and a history of safe driving practices.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

• Advanced knowledge of systems used in department.

• Advanced knowledge of business-unit operating processes.

• Advanced knowledge of configurating systems or application system development, relational databases, and coding principles.

• Intermediate knowledge of utility system.

• Advanced knowledge of PGE processes. (e.g., billing, HR)

• Intermediate knowledge of system interface / configuration protocols, web tools and database concepts.

• Intermediate knowledge of accounting and economic principles.

• Intermediate skills in customer focus.

• Intermediate skills in enterprise/business awareness.

• Advanced skills in analysis and problem solving.

General Competencies

• Advanced skills in business process relationships.

• Intermediate knowledge of utility industry.

• Advanced skills in organization and prioritization.

• Intermediate skills in project management.

Physical and Cognitive Demands

Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

• Ability to adhere to set response times, deadlines, and time-sensitive tasks.

• Ability to follow accuracy standards.

• Ability to follow through on decision-making tasks.

• Ability to interact effectively and collaboratively within a team environment.

• Ability to communicate and problem solve when under stress.

• Ability to respond and adapt to frequent change.

• Ability to accept and demonstrate self-awareness when provided constructive feedback. Ability to discern feedback and acknowledge ownership of areas of improvement.

• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.

• Ability to successfully collaborate with peers, managers, and others within the organization.

• Demonstrates sound memory.

• Ability to process new information to be applied consistently to work tasks.

Required at both levels

Schedule/Attendance

• Ability to work long hours.

• Ability to work a variable schedule.

• Ability to report to work and perform work during periods of severe inclement weather. Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.

• Ability to work on-call schedule.

Physical Capabilities

• Driving/travel/commute: Frequently (at least once a week or more)

• Computer use (use computer regularly for entire work shift)

Environment – Indoor / Outdoor

• Office Environment

PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. This individual will need to be located within 75 miles from job location and will need to work in-the-office at least one day a week. However, these arrangements may change due to business needs or changes in responsibility.

#LI-CU1

#Hybrid

Compensation Range:

$72,900.00 - $145,375.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

June 7, 2024

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.