Portland General Electric Senior Principal User Experience Designer in Portland, Oregon
This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.
We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!
Oversees complex and multifaceted digital interface design to ensure a seamless customer experience; sets overall design strategy and approach to ensure alignment among all digital interfaces.
Serves as the company expert on all things related to digital customer experience; incorporates deep knowledge of customer insights and trends to ensure PGE considers current and future customer jobs and needs for all digital product designs; anticipates future trends and adapts digital strategy in anticipation. Develops strategy and implementation for user experience research methods and practices.
Serves as the enterprise wide hub for all digital interactions with customers; serves as a liaison between brand, digital and programming; leads cross-functional teams to ensure all digital interfaces align with security requirements and brand strategy; provides guidance and expertise on developing and programming to ensure customer centricity; negotiates with senior leaders to prioritize program and design projects to deliver a seamless customer experience.
Advocates for digital customer experience with senior leaders, executives and others to ensure all products, programs, systems and interfaces are customer centric; drives customer centricity into departments and teams around the company who program, develop or maintain digital systems or interfaces.
Oversees major cross-functional projects related to digital customer interfaces; works with executives and other leaders to ensure customer-centric approach in all digitally related products, systems and services.
Oversees and manages vendors for digital facing products; may direct others in defining scope of work, setting up success criteria and managing vendor performance; may define and oversee statement of work.
Requires a bachelor’s degree in graphic design, marketing, computer science or other related field or equivalent experience. Master’s Degree in Business Administration or marketing a plus.
Typically 12 or more years in digital user experience or a combination of software development and graphic design or marketing. Software development experience strongly preferred.
User experience certification from a regionally accredited college or university preferred. Professional in Project Management (PMP) certification a plus.
Competencies (Knowledge, Skills, Abilities)
Intermediate knowledge of and skill in applying design principles, standards, techniques and methodologies to digital interfaces
Intermediate knowledge of user interface design and digital graphics
Advanced knowledge of design software
Expert customer focus skills
Advanced skills in systems and software with customer-facing elements
Expert skills in creating a seamless customer experience
Expert skills in analyzing customer data and determining trends
Expert knowledge of user experience principles and techniques
Advanced analytical thinking skills
Advanced conflict management skills
Advanced influence skills
Advanced negotiation skills
Advanced organization and prioritization skills
Advanced problem-solving skills
Expert project management skills
Advanced written and oral communication skills
Join us today and power your potential!
To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.
PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
Talent Acquisition Contact:
The posting closes at midnight (Pacific Time) on the closing date below:
At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.
We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.