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Portland General Electric Digital Experience and Data Analytics Leader in Portland, Oregon

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. It is core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress.

As the Leader of Digital Experience & Data Analytics, you will be responsible for setting and driving the portfolio strategy for our customer-facing channels, enabling experience capabilities and customer analytics platforms. You will build upon and enhance our existing end-to-end customer product portfolio and customer data warehouse, ensuring that the backend platforms and capabilities are fully leveraged to deliver seamless experiences across our key channels. You will drive product management excellence across your organization, building a disciplined, high functioning team that is grounded in data-based decision making and critical thinking, continually driving to value-added outcomes for our customers.

You are a dynamic and multifaceted leader who can seamlessly transition from high-level strategic thinking to a world-class delivery mindset. You are an invested leader with a people-first mindset. You have demonstrated a knack for attracting and retaining exceptional talent that is flexible, change-ready and magnetic in their designed to excel/exceed.

You are a future thinking, customer advocate who is passionate about innovation. You are collaborative by nature and do not shy away from working across silos, building strong relationships with key stakeholders as you go. You have a proven ability to demonstrate measurable business impact. You are a skilled storyteller and are comfortable presenting in front of all levels of the organization. You are energized by the challenge of solving complex problems.

Key Responsibilities

  • Advises on financial planning and budgeting. Develops financial plans and forecasts. Assists with the definition and operation of effective financial control and decision making, especially in the areas of service, projects and component cost models and the allocation and apportionment of all incurred costs. Analyzes actual expenditure, explains variances and advises on options in use of available budget.

  • Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.

  • Sets local or team-based standards for programming tools and techniques, including security guidelines and the selection of appropriate development methods. Advises on application of standards and methods and ensures compliance. Takes technical responsibility for all stages and/or iterations in a software development project, providing method-specific technical advice and guidance to project stakeholders. Assigns work packages, monitors performance and manages change control dynamically to optimize productivity. Provides advice, guidance and assistance to less experienced colleagues as required.

  • Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident management process.

Education/Experience/Certifications

  • Typically a bachelor's degree in a related field or equivalent experience.

  • Typically eight or more years in related field.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

  • Advanced knowledge of business goals and scope-of-change initiatives

  • Advanced knowledge of user experience design frameworks

  • Advanced knowledge of change management processes

  • Advanced knowledge of software configuration

  • Advanced knowledge of operating system concepts

  • Intermediate knowledge of infrastructure concepts

  • Advanced knowledge of service continuity planning and support

General Competencies

  • Advanced customer focus skills

  • Advanced accuracy skills

  • Advanced risk management skills

  • Advanced vision creation skills

Leader Practices

  • Drives Results

  • Plans and Aligns

  • Decision Quality

  • Drives Engagement

  • Courage

Join us today and power your potential!

To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

Talent Acquisition Contact:

Staffing@pgn.com

This job posting will close at 12:01 am Pacific Time on the closing date listed below:

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.

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