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Duquesne Light Company Systems Analyst III in Pittsburgh, Pennsylvania

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes.

We want you to join our team!

Job Family:              Information Technology

Discipline:                Systems Analyst

Department:            Corporate Applications – Oracle COE

Career Level:           Associate III

Position Description

The Systems Analyst III – (Oracle Utilities Applications) will be responsible for providing project and second-level support for the Oracle Utilities Suite of Applications that support multiple areas of our utility business. The Systems Analyst I will be assigned to complex projects that require specialized functional and technical knowledge across a wide range of technical disciplines. This position will coordinate with users to gather requirements, design solutions and determine support needs that are consistent with IT strategies and standards. The Systems Analyst will deliver fully tested solutions to meet the needs of our business stakeholders.

Applicant must assure that the Duquesne Light IT philosophy - quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; an environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.


  • Trouble-shoot (second-level support) activities when the business submits incidents, requests and problems associated to functional and business processes supported by the Oracle Utilities Applications.

  • Support IT projects on the Oracle Utilities Applications Roadmap as the Oracle Systems Analyst II; including eliciting, documenting and analyzing requirements, contributing to solution design, completing application configuration, performing system testing, assisting with data conversion, interface design requirements, report requirements, implementation and post go-live support.

  • Serve as a business relationship liaison between the Oracle Center of Excellence and various DLC headquarter departments by managing and prioritizing issues related to the Meter to Cash process.

  • Track and communicate the status of daily work activities.

  • Expand the Oracle Utilities Application knowledge within the organization.

  • Assist in developing and standardizing IT processes and metrics around configuration management, defect and change request governance, application change control, business analysis, and solution design.

  • Anticipate program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments. Skills (Preferred)

  • Very strong analytical and problem solving skills.

  • Ability to collaborate with business users to understand business processes, gather business requirements, design and present solutions.

  • BABOK framework knowledge: Ability to elicit, document, analyze requirements and manage them through the lifecycle of a project.

  • Knowledgeable in Oracle Utilities Applications (preferred) or familiarity with other Oracle Applications / ERP packages.

  • Ability to operate in a project orientation, adhering to standards in the PMI (or similar) project management methodology/framework.

  • Ability to exercise independent judgment and creative problem-solving techniques in a highly-complex environment.

  • Knowledgeable in Oracle database structures and programming languages, such as SQL.

  • Good business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutionsExperience

  • 3-5 years of system implementation/support experience

  • Strong understanding of billing, credit, customer service or meter data management processes and systems.

  • Oracle Utilities Applications or other Oracle Applications / ERP packages. (preferred)Education

  • Bachelor's degree in management information systems, computer science or related field

Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.