Duquesne Light Company Retail Cust Choice Analyst II in Pittsburgh, Pennsylvania
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
The Retail Customer Choice Analyst is responsible for understanding the content of the Market Message/ Electric Generation Supplier Portal and the Customer Care & Billing systems. This position serves as the front line for the electric generation suppliers, curtailment service providers (CSP), and billing agents that serve within the Duquesne Light service locations. Manage the overall electronic data interchange (EDI) transactions, while serving as a liaison for all tariff inquiries, supplier account level inquires (billing/usage), and supplier payment reconciliations. Compile and analyze KPI’s and performance metrics for the electric generation suppliers (EGS) section of the company.
Responsible for understanding the electric generation supplier’s policies and procedures both internal and Pennsylvania Public Utility Commission (PUC) policies.
Familiarity with the Electronic Data Interchange implementation guides, specifically the Pennsylvania sections of the documents.
Thorough review and determination of the next course of action for all the incoming supplier, billing agent, control report, or internal departments’ requests. Reply to all inquiries professionally, accurately, and timely.
Work in a collaborative, non-biased manner to reply to all inquiries received within the DLC_SSC mailbox.
Maintain good working relationships with other departments in the meter to cash operations in order to help resolve simple to complex issues related to usage prior to finalizing billing transactions.
Conduct EDI transaction/ bill review for quality assurance and accuracy.
Complete the monthly supplier payment reconciliation.
Update business processes and procedure documents as necessary.
Cross training /knowledge sharing on Supplier Service’s process and procedures.
Ability to troubleshoot and execute front end fix in the customer care & billing system.
Research and prepare and or participate in all PUC complaints (formal and informal).
Additional responsibilities include performing simple to complex billing analysis to resolve billing issues as well as handling a variety of information requests and support special projects as needed.
Adhere to any and all company, PUC, FERC, and PJM policies by furnish and completing any regulatory filings.
Other duties as assigned.
Adhering to all safety and compliance practices and procedures.
Excellent communication skills required, both verbal and written, to ensure effective and accurate information sharing.
Analytical ability to ensure efficient and accurate review of metrics, reports, system exceptions, issues and/or errors.
Demonstrated ability to work well in a team environment by building and maintaining relationships.
Analytical and quantitative skills to compile data to identify trends and skills gaps.
Ability to complete concurrent projects to ensure timely, efficient and accurate deadlines are met.
Ability to accept and promote change.
Ability to create and manage excel spreadsheets, PowerPoint, and word documents.
Associates or Bachelor degree, business, finance or accounting.
A related discipline and 1+ years of relevant experience
Familiarity with the Electronic Data Interchange implementation guides, specifically the Pennsylvania sections of the documents is preferred, but not required.
Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing one’s own time and work flow. Responsibilities are generally tactical in nature and work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experiences staff as needed.
Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.