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Duquesne Light Company Operations Center Dispatcher in Pittsburgh, Pennsylvania

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Responsibilities:

  • Analyzes trouble on distribution systems and networks, composes and enacts a plan to isolate faulty equipment so as to minimize the number of affected customers and completely restore electric service as soon as possible.

  • Directs the activities of the troubleshooters and other field personnel to investigate customer complaints, perform switching and clearing operations; and make temporary amd permanent repairs to the transmission and distribution systems.

  • Initiates, directs and validates switching and clearing operations to clear lines and equipment for emergency and scheduled outages; establishes distribution operator clearances and supervises field personnel & construction supervisors in establishing and reporting on and off clearances, so as to ensure the safety of all field personnel when working on or near high-voltage equipment.

  • Monitors and operates the automated distribution system utilizing the SCADA system computer to evaluate distribution system problems and remotely operate controllable devices to minimize the extent of service interruptions.

  • Communicates service outage information, operating problems and status of trouble investigation and repair activities to field supervisors, Service Board, Corporate Communications, Marketing Representatives, Government Agencies, senior and general management.

  • Responsible for investigation of all electric-related insurance claims, including depositions, and court appearances, if necessary.

  • Performs all data entry regarding interruptions on the distribution system in order to establish Company performance statistics related to reliability measures (SAIDI, SAIFI, CAIDI).

Required Education/Experience:

Roles at this level require 7+ years of relevant experience.

Roles at this level typically require a university / college degree.

Roles at this level require industry specific experience.

Preferred Education/Experience:

5+ Years industry specific experience.


Ability to work with others

Ability to direct various segments of the field workforce

Ability to handle multiple emergent situations safely at the same time

Excellent verbal and written communication skills

Ability to interact positively with customers.

Decision Impact:

Problems and issues faced are vague. Draws on significant past experience to perform role. Proficient in the body of knowledge of given discipline or speciality area. Accountable for direct level of reasoning and decision making.


Primary Focus is on daily deliverables, outputs and reporting. Typically accountable for managing ones own time and work flow. Responsibilities are generally tactical in nature and work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform role. Has a well established capabilities, acts as a resource to less experienced staff on routine issues.

Physical Requirements:

Incumbent(s) work in a stressful control room atmosphere daily, which may include more than one shift schedule per week. During major storms and other emergencies, extended hours become necessary causing disruption of eating and sleeping patterns.

Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.