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Cleco HR Services Rep II in Pineville, Louisiana

Depending on the volume of applications, this position may close to external applicants before the job posting end date expires.

The HR Services Representative II is an experienced professional with knowledge of and some experience of Human Resources related policies and interpretations of those policies. An HR Services Rep II serves as the first point of contact for all employee basic HR inquiries including, but not limited to, HR programs, policies, and practices. Provides basic and routine services, including conducting transactions, developing and maintaining information, data, tools, and systems. Ensures excellent, value-added customer service and enhances HR service levels by ensuring a great user-experience mindset. Uses critical thinking skills to provide accurate, consistent, and timely information. Transfers and escalates complex inquiries to the most qualified HR subject matter expert. This role fosters and maintains positive relationships and provides quality service by responding timely and accurately to employee inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Employee requests are received and monitored through the automated phone, email, or ticketing systems.

Key Responsibilities

  • Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.

  • Maintains the highest level of confidentiality.

  • Conducts Workday system input, inquiries, as well as other centralized HR transactional processes

  • Research and resolve issues relevant to general HR activities.

  • Monitors AskHR email and address inquiries in support of various HR teams such as payroll, benefits, recruiting, training, and other related HR topics.

  • Perform routine audits of employee data for accuracy and compliance

  • Maintains employee files and records, ensuring compliance with labor laws and regulations

  • Ensure post-offer processes are completed and address any employment verification issues (pre-employment background check and drug testing, onboarding steps, I-9s and e-Verify process, dependent eligibility verification, etc.)

  • Communicate with candidates and direct activities as needed pertaining to required documents and outstanding background screen items.

  • Provide regular updates to HR Business Partners and Recruiters regarding candidate status and any potential delays to the hire process.

  • Prepare and review new hire processes for completeness, follows up on missing items, and completes data entry to Workday

  • Support on-boarding and hire processes and prepares for the candidate’s first day of work

  • Process education reimbursements, gym reimbursements, and other HR transactional tasks

  • Distribute all compliance materials including Federal and State Required Posters and Postings

  • Ensure EEI test lead responsibilities are administered as needed including conduct testing, collection of tests, and scoring of EEI tests

  • Administer the service award program

  • Monitor incoming changes submitted via Employee Self Service for accuracy and supporting documentation

  • Support termination process which includes the completion of the termination checklist with assistance from HR Business Partner

  • Conduct exit interviews and distribute and analyze exit questionnaire for resignations

  • Support HR Business Partners with issues related to discrepancies on background checks or drug tests

  • Manages off-boarding process for employee retirements and voluntary/involuntary terminations

  • Considers future implications beyond the immediate problem, and is not closely supervised

  • Works independently and receives limited guidance.

Key Competencies

  • Safety

  • Communicates effectively

  • Plans and Aligns

  • Business Insight

  • Strategic mindset

  • Drives results

  • Ensures Accountability

  • Analytical skills

  • Compliance


  • Bachelor’s degree in Human Resources, Business Administration or related field

  • 3-5+ years of related experience

  • Knowledge of HR procedures and policies

  • Strong working knowledge of Microsoft Office, specifically Microsoft Excel required

  • Experience with HRMS Software (Workday preferred)

  • Strong communication and relationship building skills; demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

  • Ability to work in team environment as well as independently

  • Strong knowledge of human resources policies and ability to gain an understanding of benefit plans.

  • Problem-solving and analytical skills

  • Maintains high level of discretion with confidential material. Embraces a higher standard whenever handling employee information

  • Strong interpersonal, communications, negotiation, writing, speaking, and listening skills

  • Willingness and ability to learn new technologies on the job

  • Proficient at functioning effectively within a team environment, presenting ideas and opinions in a respectful and collegial manner.

  • Customer focus and employee experience mindset.

  • Ability to multitask while handling stress and fluctuating workloads to prioritize demands for time to meet deadlines. Proven strong organizational skills and ability to manage multiple priorities.

  • Highly organized with a consistent sense of urgency to complete work

  • Experience working with client groups with a diverse range of priorities, needs, operating environments and issues

Cleco Corporate Holdings LLC is a regional energy holding company that conducts its business operations through two subsidiaries, Cleco Power and Cleco Cajun. Headquartered in Pineville, Louisiana, and in business since 1935, the company has almost 1,500 employees.

Cleco Power

Cleco Power is a regulated electric public utility that owns 10 generating units with a rated capacity of 3,360 megawatts, 1,335 miles of transmission lines and 12,152 miles of distribution lines. Cleco Power uses multiple generating sources and multiple fuels to serve approximately 290,000 customers in 24 of Louisiana's parishes through its retail business and supplies wholesale power in Louisiana and Mississippi. Parishes served include Acadia, Allen, Avoyelles, Beauregard, Calcasieu, Catahoula, DeSoto, Evangeline, Grant, Iberia, Jefferson Davis, LaSalle, Natchitoches, Rapides, Red River, Sabine, St. Landry, St. Martin, St. Mary, St. Tammany, Tangipahoa, Vermilion, Vernon and Washington.

Cleco Cajun

Cleco Cajun is an unregulated utility company that owns 14 generating units with a rated capacity of 3,379 MWs and wholesale contracts serving nine Louisiana cooperatives, three wholesale municipal customers and one electric utility.