Liberty Utilities Customer Service Representative in Pine Bluff, Arkansas
Customer Service Representative
Title:Customer Service Representative
Department:Customer Care, Billing Operations, Credit & Collections
Location:Pine Bluff, AR
Performs primary customer contact functions. Maintains all billing and collections records. Prepares service orders, maintains customer accounts in the CIS system, conducts collection activities, and provides all cashier functions.
Answer all incoming calls within standards set for key performance indicators
Respond to all customers’ inquiries and complaints.
Schedule and communicate service orders to the Field Service Representatives
Ensure all service orders are complete and entered into the CIS system
Process all customer payments, prepare daily deposits, maintain cash reports
Open and distribute incoming mail.
Maintain customer files in the company CIS system.
Maintain active collections process adhering to business processes and APSC rules
Calculate, process, and post customer billing adjustments.
Know and abide by company’s safety policy and procedures.
Projects as assigned
KNOWLEDGE, SKILLS & EXPERIENCE
High School Diploma or equivalent
1-2 years experience in office customer service Excellent telephone skills
Good interpersonal skills
Good computer skills and knowledge of Microsoft Word and Excel
Good oral and communications skills
Physical: Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.
Sensory: Must be able to see, hear, speak clearly, and converse in English.
Mental: Must be able to read, write, and compute simple math problems.
- General office environment.
Liberty Utilities is an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company. All employees and qualified applicants will receive consideration in employment or advancement without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, citizenship, military or protected veteran status or any other basis prohibited by applicable law.