Philadelphia Gas Works Project Manager / System Analyst – Customer Billing & Collection Systems in Philadelphia, Pennsylvania

Philadelphia Gas Works

Looking for a challenge and ready to light up your career?

The Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Make a difference in your future – Become part of the PGW Team!

Project Manager / System Analyst – Customer Billing & Collection Systems

The Special Projects Manager is responsible for working with project champions and process owners to develop and implement a portfolio of continuous improvement projects that are aligned with Customer Affairs’ goals and objectives. This position will also assist with all software user issues from the Customer Affairs side. The incumbent is responsible for project requirement development and development of implementation plans. The Special Projects Manager will also serve as a primary member on project implementation teams. This incumbent is responsible for identifying creative solutions to problems and documenting them to senior management for consideration, and for assisting in managing system administration changes and monitoring the performance and impact of such changes. Primary responsibilities include close work with teams of project managers, integration and software developers, data analysts, and subject matter experts within the business in order to create, maintain, and develop strategies for packaged and custom solutions that satisfy specific business requirements.

Work closely with teams of project managers, integration and software developers, data analysts, and subject matter experts within the business in order to create, maintain, and develop strategies for packaged and custom solutions that satisfy specific business requirements.

Actively participate in functional requirement definition (including reports), business process design, system design, configuration, and testing efforts of packaged and custom solutions.

Assist with all aspects of new project development. Assist IS with specific system test approaches for implementing new or enhanced functionality.

Analyze specific customer information system issues, identified by the business, in order to determine the business impacts (cost & volume), the complexity, the priority, and the root cause of the issues.

Identify/design potential work around processes for issues preventing the business from satisfying their requirements.

Actively participate in data integrity initiatives including data quality, report discrepancy, and data consistency projects.

Work with departmental senior management to identify processes that have the potential to be changed - with the goal of reducing cost and/or improving efficiency (e.g. budget billing review, payment application, customer responsibility program modifications, etc.). Identifies areas of non-compliance or changes in regulations that may necessitate project implementation.

Analyze PUC regulations and Orders to ensure that new projects comply with PUC requirements.

Establish lines of communications with, and serves as one liaison between, customer affairs and IS management to help identify and resolve system production issues that need to be addressed.

Analyze the need for additional tools to help manage daily tasks, plan work, and optimize workforce utilization.

Ensure all business process changes are documented with expected and actual results.

Perform other special projects and assignments as requested.

Ability to think creatively and work independently or with a team effectively in a fast paced environment which requires continuous learning.

May oversee temporary and/or contracted staff in support of project efforts.

May participate in non-system based Customer Affairs related training as requested.

Advanced degree highly preferred. Bachelor's degree in Business Administration, Computer Science, Information Technology, or other related field of study is required.

3 to 5 years of directly related experience working in the utility industry.

Must have leadership skills with the ability to inspire high performance, a team oriented work environment with a sense of urgency to achieve desired results.

Must have analytical skills with the ability to collect, analyze and report impact of all activities on budget and daily operations.

Must possess strong scope, prioritization, and time management skills, able to multi-task and work independently to meet strict deadlines.

Must have advanced project management skills with the ability to organize, plan and execute large-scale projects from vision through implementation, involving internal personnel, contractors and vendors.

Must have verbal, written and interpersonal communication skills with the ability to secure harmony and cooperation of personnel at all levels.

Advanced proficiency in the use of Microsoft Office and other software.

Residency Requirement: All employees of the Philadelphia Gas Works (PGW) must live in the City of Philadelphia for the duration of their employment. If a candidate does not live in the City of Philadelphia at the time of hire, he/she must move into the city within twelve (12) months of his/her hire date.

We offer a strong benefit package that includes free basic health and dental insurance. PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO.

Location: 800 W Montgomery Ave, Philadelphia, PA19122

While we appreciate all responses, only those who are uniquely qualified will be contacted. Local candidates will be given preference – interview expenses are not funded.

ID: 2018-1391

Department for Portal Display: Customer Programs Department

External Company URL:

ADP Department #: Customer Programs Department [68]