Exelon Customer Consultant in PHILADELPHIA, Pennsylvania

Company Highlights

At Exelon, we've got a place for you! Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Business Unit Overview

Join the PECO team, and be a part of one of the nation’s oldest and largest utility companies. We serve the Greater Philadelphia region with approximately 1.6 million electric customers and 504,000 natural gas customers. Headquartered in Philadelphia, PECO is the state's largest utility, operating and maintaining a network with 550 electric substations, 21,000 miles of distribution and transmission lines, 29 natural gas gate stations and 6,600 miles of underground gas mains. PECO is committed to the communities we serve. By joining our innovative team, you will help us more efficiently operate our system and provide new products and services to our customers.

The start date for this position is in April 2019.

Job Description

PECO, an Exelon Company, is looking for a Customer Service Representative (CSR) who will be to provide the best possible service to PECO electric and gas customers. Your duties will include receiving and answering customer's inquiries, furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests. PECO CSRs must be available to work various hours including Holidays and during emergency situations 24/7.

Position Requirements:

  1. High School diploma or equivalent.

  2. You must have at least (2) years customer service experience (call center environment is preferred).

  3. You must be able to type a MINIMUM of 40 words per minute.

  4. Excellent written & verbal communication skills.

  5. Strong PC Skills and professional telephone etiquette.

  6. Ability to multi-task (type while talking to customers).

  7. Ability to work in a fast paced environment.

  8. You must demonstrate EXCELLENT written & verbal communication skills.

  9. You must have a proven track record of reliability and customer focus.

  10. Fluent in speaking Spanish preferred.

Schedule:

-This position will be scheduled for 40 hour a week

-You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm. However Customer Care Center hours may vary based upon emergent issues.

-Hours to address Holidays and emergency response needs may be required

-Schedules may vary weekly, and change within (48) hours based on business needs

  • Successful applicants must: *

-Satisfy technical testing requirements (simulation of calls, mathematical calculations, typing skills of 40 wpm, and behavioral assessment)

-Satisfactorily complete interviews, pre-employment drug & alcohol testing and a background Investigation

Equal Opportunity Statement

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to; age, color, disability, gender, national origin, race, religion, sexual orientation, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

Job Customer Service

Organization: PECO

Title: Customer Consultant

Location: PA-PHILADELPHIA

Requisition ID: 215270