Iberdrola USA Supervisor - Standard Field Support (UIE 62763) Orange, CT in Orange, Connecticut


Business and Department

UI - 100 Orange Orange,CT


Purpose: Supervises the daily activities of Union employees in a customer service and collections field environment. Accountable for the performance of a team. Manages time/attendance, safety, fleet and all aspects of performance by conducting field audits to observe and inspect work. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Decisions are guided by operating procedures that are within the policies, processes and procedures of the Division.

Key Responsibilities: Applies management expertise to resolve problems and provide guidance to employees. Has breadth and depth of expertise in a technical area; knowledge of work processes and tools is generally limited to own area. Provide daily operations direction to a large group of employees, this includes scheduled evening and weekend coverage. Also, available for on-call coverage of outages and storm work. Provides guidance for challenging customer service interactions, including service turn-offs. May be required to travel to customers' homes to provide support for employees or to investigate complaints. Conducts quality assurance programs with employees, manages time/attendance, conducts performance audits and provides feedback/instruction to employees. Conducts progressive discipline as necessary. Conducts grievance meetings with employees and union delegates. May lead/participate in joint union-management work groups or projects. Identifies and resolves operational and technical problems within a Interprets customer/stakeholder needs and assesses requirements for resolution. Accountable for the performance of a team. Coordinates and supervises the daily activities of business support, technical or operations team; sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives. Decisions are guided by operating procedures that are within the policies, processes and procedures of the Department. Incorrect decisions or processes result in expenditure of additional time and resources to the team. Works within budgetary/ financial objectives set by next level of leadership; may manage responsibility center. AS or CT E-1 and 10 yearsprofessional level experience in a utility or utility related field is required. Experience managing field employees in a union environment is preferable. Proficiency in excel and Microsoft office suite required, familiarity with SAP and payroll software desirable. Experience with OSHA, safety procedures/training preferred. Strong communicationskills required for extensive phone work, contact with customers at their location and resolving concerns of

team using defined processes, policies and procedures;

employees. Ability to coach/lead/motivate; develop a vision – achieve buy-in; set direction, work with others to achieve results; allow freedom to attain goals; change strategies and opinions to match the needs of the situation; develop people; capable of developing reporting systems. Valid Connecticut drivers license with a clean record, able to drive company owned trucks. Must travel throughout service territory.


Qualifications: (minimum qualifications for assignment to this job) Education: AS Degree Requires a Associates Degree from an accredited college/university in an engineering (preferably Electrical Engineering) discipline or a valid Connecticut E-1 electrical license in lieu of an AS

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at careers@avangrid.com

Company: United Illuminating Electrical

Job Title: Supervisor - Standard Field Support

Location: Orange, CT US

REFERENCE: 5095853905

Publication date: 19.06.2018