Avangrid Advisor - HR Shared Service in Orange, Connecticut
Advisor - HR Shared Service
Company: AVANGRID MANAGEMENT COMPA
Orange, CT, US
About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit www.avangrid.com (https://www.avangrid.com/wps/portal/avangrid/home)
Provide effective, efficient, and professional HR advice, guidance, and support through various remote contact channels to all employees across the AVANGRID Business.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
Provide advice and facilitate compliance on HR policies, procedures, processes and administration to line managers and employees, applying and interpreting the policy as required.
Apply an understanding of key regulations, policies, and practices to protect the interests of the organization and individual.
Answer all incoming inquiries in line with the agreed service level standards and ensure that for each inquiry, accurate and concise information is captured in the Neocase Contact Management System to allow for an audit trail and production of accurate management Information.
Undertake all administrative and process activities in line with agreed service level standards.
Coach customers through all activities in HR related self-service systems (SAP HR, HR Portal & any other HR Systems as required).
Fully embrace new and existing HR technology and continuous improvement, identifying and suggesting ways to enhance service levels, provide additional value, and work more effectively.
Skills and Requirements
Education & Experience Required :
Associate degree in a relevant field of study and at least 3year’s experience directly related to the job description; OR HS. Diploma/GED and at least 5years’s experience directly related to the job. Strong working knowledge of key laws and regulations (state and federal) and how each should be applied in relation to HR policies and procedures. Preferred Qualifications: Bachelor’s Degree in a relevant field of study or professional certification (i.e. PHR, SHRM-CP, or similar). Experience working for a multi-state and/or global organization.
Confidence to probe situations and use information available to make judgements on the most appropriate course of action, ensuring where necessary complex issues are escalated to specialist teams for support. Strong computer skills including the ability to provide clear and logical guidance on how to use HR systems, either over the telephone or in writing, to a variety of end user learning styles. Strong verbal and written communication skills with the ability to build relationships quickly and to positively influence the customer experience. Experience in resolving customer complaints.Experience adhering to SLAs and prioritizing work in a busy environment.
Develop Self & Others
Empower to grow
Collaborate and Share
Be a role model
Focus to achieve results
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or email@example.com