Southern California Edison Dispatcher Clerk in Ontario, California
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About Transmission and Distribution
Southern California Edison’s (SCE's) Transmission and Distribution Organizational Unit (T & D) is responsible for planning, engineering, constructing, operating, and maintaining transmission and distribution facilities throughout the 50,000-square-mile territory. T&D is the steward of roughly $19 billion in assets that safely and reliably deliver electricity to 14 million residents via SCE’s 5 million customer accounts.
The Clerk, Distribution Operations Center Dispatcher (Clerk) reports to the Distribution Operations Senior Supervisor in the Transmission and Distribution organization within Southern California Edison (SCE).
The Clerk performs dispatching activities utilizing computer systems such as the outage management system, SAP and meter order activities in order to prioritize, assign and dispatch orders. This position requires a high degree of accuracy, multitasking, and tactfulness with employees and customers.
Typical responsibilities may include:
This is a 365 day, 24/7 facility. Must be willing and able to work holidays, weekends, graveyard, swing and day shift as needed.
Contacts customers to arrange for service to be performed; updates outage information.
Supports storm order activities through the identification of problems affected by circuit outages.
Assigns and updates orders to crews including trouble orders; arranges customer callbacks.
Establishes, reviews and maintains logs.
Analyzes and updates distribution system performance and trends.
Maintains confidential customer information with a high degree of accuracy and dependability.
Communicates with customers, management and crew members with tact and courtesy.
Performs other duties and responsibilities as required.
- One year of customer service experience.
One year of experience in a dispatch and/or call center environment utilizing computer, phone, radio systems to prioritize, assign, and dispatch orders.
The knowledge, skills and abilities required for this job are of a level comparable with those normally acquired through a high school education.
Experience and abilities: Operate a computer terminal, telephone systems, and a radio.
Accurately enter data in a high pace environment.
Process calls in a timely manner; monitor radio, telephone and other electronic communications to provide accurate, concise and relevant information.
Understand and utilize proper notification procedures according to protocol.
Monitor circuit interruptions, area outages, customer calls.
Provide thorough and accurate shift change information.
Deal tactfully with customers, employees including management personnel. Maintain dependable attendance work schedule as well available for overtime as required.
Emergency Response & Accident prevention procedures.
Accident prevention manuals and/or safety procedure systems.
Utilizing OMS (Outage Management System) and Customer Service Databases.
Interpreting geographical maps (e.g., Distribution Circuit Maps)
Distribution equipment system call out process and telephone systems.
Has excellent written and verbal communication skills.
Applicants who are identified to continue in the selection process will be invited to test via-email and are encouraged to immediately begin preparing for any tests required in this job posting - Link to Study Guides at http://www.edison.com/home/careers/our-hiring-process/guides-for-pre-employment-tests.html
Please reference 4101 Data Entry and 5209 EEI SOPD II Test.
Candidates who have previously passed these assessment(s) may not need to retest again for this position.
Candidates must be available to test in Rosemead, CA.
- Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.
- This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.
SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
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