LG&E and KU Energy Customer Representative I in Norton, Virginia
Resolves customer complaints primarily face to face, but, also via phone, email, and mail. Uses telephones to reach out to customers and verify account informationGreets customers warmly and ascertain problem or reason for visiting the officeTakes customers’ cash and check payments and apply to service accountsAdheres to Business Office Cash Handling Procedures and Policies Takes payment information and other pertinent data such as addresses and phone numbersCreates, cancels or upgrades service accountsAssists with placement of orders and requests for refundProvides information, answer questions and suggest solutions that best fit the customer’s needsExhibits understanding of departmental activities, as well as knowledge of customer service hardware/software and related systemsDevelops skills necessary to handle basic customer transactions Develops skills to analyze data to assist customer and resolve inquires/complaintsUtilizes computer technology (including Voice over Internet Protocol telephone) to handle high call volumes.Serves as Cash Controller and assists with daily/monthly reportingSupports continuous departmental improvement initiativesDevelops a working knowledge of all Company procedures, policies, operations, customer accounting functions and marketing programsUndertakes team assignments according to skillsetPerforms at a high level of competency in a fast-paced environment All other duties and projects as assigned
Primarily sitting with optional standing and walking. Some lifting and minimal climbing may be necessary.
Associates degree SAP software knowledge Community/Organizational involvement
Normal customer service environment involving direct interaction including face to face and telephone contact with the public, as well as employees/contractors from other work groups/departments.Routine overtime beyond close of business probableOccasional daily travel between offices, with infrequent overnight stay possible, with compensation for incurred mileage and travel expenses
Required Education & Experience:
High school diploma or equivalent Excellent computer skills and a working knowledge of Microsoft Office products (i.e. Outlook, Word and Excel). Six months of customer service/administrative experience requiredExcellent interpersonal skills, ability to multi-task, accurate cash handling abilities, self-motivation, independent thinking and self-reliance. Excellent Communication Skills (verbal and written)Above average Planning and Organizational skills
1000 Park Avenue Northwest
This position is responsible for handling customer transactions (including payment transactions) in an efficient, professional and courteous manner, in accordance with associated Company policies, regulations and procedures, to insure a high level of customer satisfaction as directed by the Company’s Customer Experience Strategy.
Customer Representative I