National Grid Lead Cyber Security Operations Support in Northborough, Massachusetts
This is a position within National Grid’s Digital Risk &Security (DR&S) Cyber Security Operations whose primary responsibility is to provide technical support for the Security Services Network (SSN) hardware and applications. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software and related infrastructure. You will ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and security requirements.
__Position responsibilities (including but not limited to) :
The ideal candidate will have knowledge and experience in the operational duties and responsibilities of a Systems Administrator possessing a combination of skills.
Strong work ethic with the ability to prioritize multiple tasks and follow through in a timely manner
Ability to work independently and collaboratively. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Gather information, define and resolve issues or outages that occur within the SSN network, in a timely fashion.
Maintain security patching on all Windows, RHEL operating systems, databases, and appliances in the SSN, within required time frames.
Perform daily system monitoring using Nagios, verifying the integrity and availability of all SSN hardware, server resources, and key processes. Reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Install, configure, manage and maintain a variety of software, physical and virtual hardware.
Maintain and manage all facets of SSN Active Directory domain, including but not limited to Group Policy, DFSR, Active Directory Sites and Replicators as well as MS DNS and DHCP.
Perform periodic performance reporting of SSN hardware to support capacity planning.
Upgrade applications maintaining C -1
Responsible for backup and recovery of all SSN devices using NetBackup, participation in Disaster Recovery exercises.
Provide technical support for both hardware and software issues SSN users encounter
Works with vendors as needed to resolve issues with appliances and server hardware and software within the SSN.
Acknowledge and resolve incidents forwarded to the CSOST in Service Now.
Participates in 24x7 on call rotation, providing application and hardware support.
Knowledge & Experience Required:
Proven experience as a System Administrator, Network Administrator , or similar role is required
Degree or certification in IT discipline and at least three (3) years technical server support preferred
Resourceful, willingness to research and attend training to build knowledge/understanding of implemented technologies to provide a wide range of support capabilities
Extensive experience with Citrix NetScaler and XenApp is highly desired
VMWare, ESXi – datastore configuration, support and patching highly desired
RSA, TACACS and Radius knowledge
ArcSight SIEM, Netflow, knowledge of intrusion detection technologies highly desired
MS operating systems and services - Active Directory, group policy, ATA, WSUS, DNS and DHCP
NetBackup on Linux and Windows platforms, HP3 PAR storage and automated image replication.
Osirium privileged access management software
Cylance threat protection
SNMP, SMTP, SQL, Satellite, Bastian Host
Ability to meet pressured deadlines, time constraints and periodic requirements
Willing to participate in a 24x7 on-call rotation, provide scheduled off-hours support as needed
This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
/ National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. /
Job: *IS DIgital Security & Risk
Organization: *IS Digital Security & Risk
Title: Lead Cyber Security Operations Support
Requisition ID: 20182092