National Grid IT Infrastructure Analyst, CNI OMS Support in Northborough, Massachusetts

_About the Position:_

National Grid’s Critical National Infrastructure (CNI) department provides IT support services for the applications that drive the company’s operations. The IT tech analyst role will operate as part of the CNI Outage Management Systems (OMS) support team with primary responsibility for the application infrastructure located at the National Grid Northborough, MA facility.

The position will require the successful candidate to perform a broad range of infrastructure support tasks covering desktops, servers, and appliances. Candidate will regularly collaborate with counterparts in upstate New York and with other CNI teams to ensure standards and best practices are followed.

_Position responsibilities (including but not limited to):_

  • Provide first level server support for Dell hardware and operating systems (Red Hat Linux and Windows Server)

  • Perform Windows and Linux server system administration activities on application servers. This includes review and application of OS level patches, setup and configuration of antivirus, configuration and maintenance of all services, and system access.

  • Provide desktop support for OMS consoles in NE control rooms and support locations. This includes the handling of hardware issues, security patching, antivirus application

  • Works with vendors (Dell, F5, ABB, IBM) as needed to resolve issues with server and appliance hardware and software

  • Supports data collection and security event monitoring through use of syslog servers, intrusion detection devices, SNARE

  • Monitors hardware health using Dell Essentials and other CNI monitoring tools

  • Works within Technical Support team to maintain OMS users, groups and GPO within Active Directory

  • Performs SAN maintenance and support tasks

  • Performs routine tasks for backup and recovery of key system components

  • Key participant in regular resiliency testing and disaster recovery exercises

  • Participates in 24x7 on call rotation, providing application and hardware support

  • Participates in onsite storm restoration support as needed, providing application and hardware support

_Knowledge & Experience Required:_

  • Educated to degree level (or equivalent combination of education and IT experience).

  • Experience in Windows Server (2008 or 2012) administration is required.

  • Competency in physical hardware maintenance is required.

  • Experience with Active Directory domain administration is highly desired.

  • Experience with Red Hat Linux (v6 ) configuration is highly desired.

  • Experience with Dell SAN and Backup & Recovery technologies is highly desired.

  • Experience with IBM BigFix Patch Management software is highly desired.

  • Experience with McAfee administration is highly desired.

  • Experience with Oracle Automatic Storage Management is highly desired.

  • Fundamental understanding of networking principles is an advantage

  • Certifications are an advantage.

  • Experience with security monitoring equipment (IDS, IPS) is an advantage.

  • Experience working within NERC-CIP guidelines is an advantage.

  • Must possess strong problem solving skills, including the ability to troubleshoot and solve issues independently and creatively.

  • Must possess strong personal drive, ability to work independently and manage work load in fast paced environment.

  • Must be able to work effectively with remote teams and management.

  • Excellent written and verbal communication skills are required.

/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *IS Service Delivery

Organization: *IS Service Delivery

Title: IT Infrastructure Analyst, CNI OMS Support

Location: MA-Northborough

Requisition ID: 20181299