National Grid IT Analyst/Senior Analyst - CNI OMS Support in Northborough, Massachusetts

_About the Position:_

The Critical National Infrastructure (CNI) department provides IT support services for the applications and environments that drive National Grid’s operations. The IT Analyst position will be part of the team supporting the Outage Management Systems (OMS). The OMS applications are a key component of the company’s outage restoration process. This critical role will be responsible for performing a variety of application support tasks for business users across New England and upstate New York. Primary responsibilities will include maintaining our mapping and customer data, design and development of web based reports, and collaborating with team members and other IS teams to troubleshoot and resolve issues impacting application users. The position is located in Northborough, MA.


_Position Responsibilities (including but not limited to):_

  • Works as part of team to import, update, and troubleshoot spatial data within outage mapping application

  • Provides support for interfaces between OMS and corporate Geographic Information System (GIS) and Customer Information System (CIS)

  • Designs, develops, and implements web-based reporting enhancements

  • Performs Oracle database development tasks in support of web reporting application

  • Works with other members of OMS support team to investigate and resolve technical issues within the outage management systems and environments.

  • Participates in team activities for software upgrades and disaster recovery tests

  • Works with business users (control rooms, contact centers, operations) to capture requirements for system enhancement requests

  • Works with business users and other IS groups to perform application and integration testing

  • Creates/Updates support documentation for process and procedures

  • Participates in critical storm support role for OMS applications

  • Participates in 24/7 on-call support rotation

  • Performs additional duties as required.

*Knowledge & Experience Required:*


  • Position requires a Bachelor’s degree from an accredited college or university; or equivalent work experience.

  • 2 years providing direct operational support to clients and business users is required

  • Application development experience with Oracle SQL, .Net, or Java is highly desired

  • Experience providing 24x7 IT support for mission critical applications is desired

  • Experience with Outage Management Systems is highly desired.

  • Experience working with GIS applications or mapping software is highly desired.

  • Experience working with Business Intelligence software is desired.

  • Experience working with Windows 2008 and Red Hat Linux operating systems is an advantage

  • Control room experience is an advantage

  • Knowledge of electric distribution data modeling is an advantage

  • Must possess strong problem solving skills, including the ability to troubleshoot and solve issues independently and creatively

  • Must possess strong personal drive, ability to work independently and manage work load in fast paced environment.

  • Must be able to work effectively with remote teams and management

  • Excellent written and verbal communication skills are required


/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *IS Service Delivery

Organization: *IS Service Delivery

Title: IT Analyst/Senior Analyst - CNI OMS Support

Location: MA-Northborough

Requisition ID: 20181803