About us

National Grid is hiring a Digital Process Lead, Advanced Metering Infrastructure for our Customer Strategy department. This position can be located in New England or New York regions.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Develop effective end-state business processes that deliver expected AMI (Advanced Metering Infrastructure) values across all affected business areas.

Key Accountabilities

Responsibilities (including, but not limited to):

• Establish Business Process Design (BPD) schedule, identify workshop participants, define guiding principles, escalate risks and issues, ensure continuity across processes.

• Identify where process maps already exist and where new ones need to be created.

• Develop data driven presentations and business cases that provide analytical insight and recommendations on standardization and process improvement.

• Lead the completion of detailed process maps and user stories that are required to deliver the value case for AMI.

• Develop workshop materials, document workshop notes, resolve open items and create DPD documentation.

• Identify, track, and manage key decisions, action items, and associated follow up.

• Map acceptance criteria into product features; Coordinate with IT for technical acceptance criteria.

• Provide support and guidance to product teams to better understand business requirements and acceptance criteria and ensure continued alignment of the to-be process with product development.

• Support and participate in Agile Product Increment planning as needed.

Supervisory/Interpersonal- Experience Required

• Strong oral and written communication skills

• Demonstrated ability in relationship/stakeholder management to ensure mutually beneficial business outcomes

• Demonstrated ability work cooperatively with contracted vendor teams to assure expected outcomes are achieved.

• Solid understanding of business processes for critical functional areas with strong facilitation skills.

• Process mapping and application of appropriate improvement methodologies and tools

Qualifications

• Bachelor's degree and/or equivalent working experience in relevant business focus (Customer front office, Customer back office, Customer Marketing, Gas & Electric Field Service and Operations) preferred.

• Proficiency in all Microsoft Office tools, Teams, SharePoint

• Experience with Jira for Agile project management preferred

More Information

#LI-Hybrid

#LI-STR1

Salary

Downstate NY: $133,000 - $156,000 a year

MA: $122,000 - $146,000 a year

Upstate NY: $111,000 - $130,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.