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PSEG Dir Application Products and Svcs in Newark, New Jersey

Requisition ID: 67419

Job Function/Category: Information Technology

Employment Type: Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Job Summary

This position is a direct report to the Managing Director Information Systems. The Director is responsible for the production operation, enhancements and strategy roadmaps of enterprise wide applications managed by the department and ensures timely, cost effective, and quality completion of production service requests, incidents, and minor enhancements.

The Director oversees all facets of Service Level Agreement management and is accountable to attain first quartile, benchmark-driven results. Creates strong partnerships with peers including, but not limited to, Infrastructure Services, Workplace Services, Project Services, Technology Business Management and business functions to operate a stable, scalable, and responsive application portfolio. Manages the relationships with strategic vendors providing application outsourcing services.

Introduces industry best practices and follows IT Software Delivery Lifecycle, CMMI, SOX and all other compliance requirements.

Job Responsibilities

  • Direct, coach and counsel IT resources (internal and external) in the development and operational support of all IT production solutions. Interface with business areas to manage enhancements and service requests, break-fix and escalations. Ensure performance, reliability, and all other SLA requirements are met for the applications and service offerings. Maintain customer satisfaction statistics and lead periodic SLA and operations review with company leadership.

  • Overseeing the ‘seamless’ introduction of new applications from development into the production environment, including elements like cutover, documentation, monitoring, configuration, scalability & performance requirements, and knowledge transfer.

  • Identify opportunities to improve or expand coverage, cost or quality of provided IT services. Develop and manage department’s capital and O&M budgets and effect annual adherence to plan.

  • Manage relationships with application outsourcing and project development providers and ensure that quality and value expectations are consistently achieved.

  • Maintain a keen awareness of evolving industry best practices, vendor performance, new technology solutions, and apply to production support functions. Manage the ongoing development of IT staff and establish a high performing team with a passion for aggressive pursuit of excellence, and first quartile performance.

  • Ensure that project teams are compliant with IT’s Software Delivery Life Cycle, SOX, CMMi and other process requirements. Included in process compliance is supervising that all hand offs between Application Support and other functions (IT and Business) are properly executed.

Job Specific Qualifications

Required:

• Bachelor's Degree in Business, Information Systems, Science, Engineering, Math or similar field

• Minimum of 10 years of experience leading Application Support or Development

• Experience in managing large teams both internal and external resources

• Strong best practice knowledge of ERP applications

• Experience in a leadership role supporting large scale, multi-vendor, ERP landscapes

• Experience in a leadership role implementing and supporting enterprise-scale systems required to operate a large enterprise

• Experience in delivering large scale projects using various delivery models including Agile and waterfall

• Track record of metric-based operational improvements

• Proven ability to prioritize tasks in a dynamic fast-paced environment, and make sound decisions during operational events

• Proven ability to create a culture of operational excellence centered on business results and continuous improvement

• Experience managing deep business partnerships with software and IT services providers in outsourced environments

• Strong process discipline in a continuous improvement environment (e.g. CMMi, ITIL, Six Sigma, TPS, Lean)

• Demonstrated capabilities in leadership, innovation, problem solving, influencing, organizing, and relationship building, strategic thinking, project management, change management

• Strong interpersonal, written, and oral communication skills with senior leaders

• Experience working in a team-oriented, collaborative environment and ability to present technology topics in a user-friendly language.

Desired:

• Master’s in Computer Science, Information Systems, Technical Engineering, or other related technical disciplines, or an M.B.A.

• PMP or other project management certification

• Experience in Electric or Gas Utility and associated applications, e.g. SCADA, GIS, OMS, ADMS

• Experience in chargeback environments

• Direct experience with SAP

Minimum Years of Experience

10 years of experience

Education

Bachelors

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

RSRPSEG

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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