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Entergy CMDB Asset Management Analyst (ServiceNow) in New Orleans, Louisiana

CMDB Asset Management Analyst (ServiceNow)

Date: Jul 21, 2021

Legal Entity: Entergy Services, LLC

Description:

The preferred location for this role is New Orleans, LA. Other locations within Entergy’s service territory may be considered

This position will be filled as an Analyst Sr or Analyst Sr Lead depending on the candidates qualifications and experience

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.

The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.

The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities — customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.

JOB SUMMARY/PURPOSE

Individual who supports the IT Asset Management program and contributes to process definition, measurement, and enforcement.

JOB DUTIES/RESPONSIBILITIES

  • Support the asset management program in the creation of principles, processes, and procedures

  • Work closely with Change Management to analyze changes and ensure CMDB is updated

  • Assist in conducting configuration audits and reconciliation

  • Create sustainable improvements in Entergy’s ServiceNow CMDB through enhancements to MidServer, KPI, Discovery, and Service Map configuration

  • Build consensus across Change Management, Asset Owners, and Security to propose processes that support audit, inspection, and timely maintenance of the CMDB

  • Direct Jr. Analyst on priorities and help build internal competency with CMDB best practices

MINIMUM REQUIREMENTS

Minimum education and experience required of the position.

Analyst Sr: Bachelor's Degree in computer science or business-related field and 6+ years of relevant experience is required, or in lieu of a degree 10+ years of relevant experience is required.

Analyst Sr Lead: Bachelor's Degree in computer science or business-related field and 8+ years of relevant experience is required, or in lieu of a degree 12+ years of relevant experience is required.

Minimum knowledge, skills and abilities required of the position

  • Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint.

  • Experience with ServiceNow and PowerBI

  • Self-directed

  • Scrum experience is a plus

Any certificates, licenses, etc. required of the position

ITIL Certification is a plus

#LI-JL1

Primary Location: Louisiana-New Orleans

Job Function :Information Technology

FLSA Status :Professional

Relocation Option: No Relocation Offered

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 103235

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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