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Entergy Analyst III (Performance Management) in New Orleans, Louisiana

Analyst III (Performance Management)

Date: Jul 21, 2021

Legal Entity: Entergy Services, LLC


Preferred office location is New Orleans, LA; Other locations within Entergy service areas may be considered.

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi, and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.

The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.

The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities, and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on four key priorities – environmental, social and governance (ESG), customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.


Seeking a driven, high-energy analyst to support Entergy’s Corporate Business Services organization (CBS) in achieving its strategic mission of operational excellence. CBS is comprised of Shared Services, Information Technology, Information Security, Continuous Improvement, Technology Capital Projects, and Supply Chain.

The Analyst III reports to the Manager, CBS Performance Management. The position’s primary objective is to support CBS operational excellence objectives by collecting, analyzing, and reporting performance results.


  • Analyze CBS performance data and prepare communications for leadership discussions with key stakeholders

  • Maintain disciplined framework that links together services, financials, KPIs & metrics – underpinned by automation and increasing digital capability

  • Maintain routine process for calculating, measuring, and reporting performance that is transparent, timely and accurate

  • Design and execute performance reporting processes including data collection, data cleansing, and visualization, aligned with intended audiences

  • Maintain metrics catalog and data repository of historical performance information

  • Examine existing baseline metrics and trends and identify opportunities for improvement or corrective actions, as needed

  • Work with process owners to identify, implement and measure improvement opportunities based on facts or data-driven insight

  • Apply advanced analytics merged with continuous improvement to improve operations

  • Build partnerships with CBS teams, Finance and HR business partners

  • Other duties, as assigned or required


Minimum education and experience required of the position

Bachelor's Degree in a technical or business-related field and minimum 4-6 years of related professional experience OR in lieu of degree minimum 8+ years of related professional experience.

2+ years’ experience with data analysis, visualization, and communication of operational performance

Minimum knowledge, skills and abilities required of the position

  • Defining KPI measures and calculations

  • Technical proficiency – mathematical ability, programming languages, analysis tools (Excel, Power BI, Python, SQL preferred)

  • Customer-focused mindset and strong interpersonal skills; ability to effectively interact, communicate and work with diverse groups of people

  • Strong analytical and critical thinking skills, including the ability to identify data trends and convert data analysis into a meaningful summary from which to draw conclusions

  • Ability to adjust style, as appropriate, to meet changing business needs, conditions, and work responsibilities/priorities

  • Strong attention to detail and accuracy

  • Effective verbal and written communication skills to various levels of the organization

  • Ability to work under pressure and deliver results

  • Continuous improvement mindset


Primary Location: Louisiana-New Orleans

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 103238

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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