IT Infrastructure Analyst

Purpose:

The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to Southern Company’s Technology Organization Infrastructure. These infrastructure components include but are not limited to mainframe systems, distributed computing systems, network and telecommunications systems.

Job Summary:

This is a frontline systems infrastructure analyst position responsible for monitoring and managing the Southern Company Services (SCS) distributed computing environment consisting of the IBM mainframe, Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Job Requirements:

• Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.

• Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.

• Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of the computing/mainframe networks.

• Provide centralized monitoring, first line problem diagnosis and resolution for computing systems and mainframe technologies including batch streams on both the mainframe and open systems (Windows, Unix/Linux).

• When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.

• Monitor backup processes associated with disaster recovery for business-critical applications.

• Provide first line problem determination and recovery for abnormal termination (abends) of applications.

• Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.

• Detailed, in-depth troubleshooting of events that involve the health and availability of the computing/mainframe environment.

Competencies:

• In-depth knowledge of computing systems troubleshooting techniques and concepts.

• Practical experience working with computing systems and respective alarm information.

• Working knowledge of the OUA (Oracle Unified Assurance) application.

• Experience running batch jobs in Jobtrac, Autosys and Control-M

• Working knowledge of computer systems/networks:

• Windows physical/virtual/clustered servers

• UNIX/Linux servers

• Exchange servers

• SQL databases

• Oracle databases

• Internet Information Services (IIS)

• Distributed File System (DFS)

• IBM mainframe

• Working knowledge of Production Application Support tools and Automated Schedulers:

• CA Jobtrac

• vDirect

• Connect Direct

• CA AutoSys

• BMC Control-M

Characteristics:

• Responsible for modeling behaviors that support Southern Company’s efforts in diversity, equity, and inclusion.

• Demonstrate Our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.

• Strong analytical and troubleshooting skills.

• Possess attention to detail.

• Professional oral and written communication skills.

• Excellent listening and comprehension skills.

• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.

• Ability to build relationships and work in a team atmosphere.

• Ability to provide and accept feedback.

• Communicate progress, problems, and best practices to management and team.

• Embrace change.

• Work proactively.

• Take ownership and initiative.

Education / Experience:

• An education in Computer Science, Computer Information Systems, or related field and/or 5 years’ experience in a mainframe and/or computer systems environment are highly desired for this position.

• Previous experience working in 24x7x365 operations is highly desirable.

Work Location and Hours:

• This position is for a remote worker. the successful candidate will need to reside within the Southern Company footprint.

• The Infrastructure Operations Center is a 24x7x365 operation. Positions are scheduled in a fixed non-rotating schedule. Occasional extended hours, fill-in hours and on-call support are required as critical events occur.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 5671

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services