Job Information
WEC Energy Group Operations Clerk in Minocqua, Wisconsin
Operations Clerk
WPS, a subsidiary of WEC Energy Group, is seeking a Operations Clerk in our Minocqua, Wisconsin location.
Pay & Benefits:
- Starting pay is $26.13 per hour and offers regular increases per the bargaining agreement.
Benefits Include:
Medical/Dental/Vision Plan
401K Plan
Paid Time Off
Paid Holidays
Job Summary
The Operations Clerk will perform general clerical duties such as data entry, filing, maintaining records. The individual will provide efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, creating and routing job packets.
Job Responsibilities
Process third-party billings
Process Work Requests
create, run and maintain queries in the work management system
update job tasks as required
process information updates
create job packets, including equipment tags
request locates
release job to construction and maintenance personnel
job closings
Customer Information System
process daily orders
System Resource Updates
examples of systems to include (ARCOS, Resource Tracker and OM Web)
Handle Customer Requests
communicate information to customers, contractors, and crews. (General knowledge pertaining to gas and electric distribution and equipment required.)
Monitor Operations Communications
Monitor radio, pagers, and telephone for support of crews
Maintain Records
enter information into appropriate systems and filing records.
Assist in Resource Scheduling
coordinate routine gas and electric work to construction and maintenance personnel
Maintain Quality Service
follow distribution standards, company policies, and procedures
provide necessary support for customer restoration efforts and gas emergencies
Minimum Education Required
High School Diploma, HSED, or GED
Minimum Qualifications
3 years customer service experience
Experience with computers, including window-based pc environment.
Preferred Qualifications
- Delivery of customer service and sales; including inbound/outbound calls.
End Date: 05/08/2024
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)
Location:
Minocqua, WI, US, 54548
Company: Wisconsin Public Service (WPS)
Req ID: 4148