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MasTec Utility Services Lead Customer Service Specialist in Miami Gardens, Florida

MasTec North America, Inc. is a leading national infrastructure construction company operating throughout the United States. MasTec – Utility Services' activities include the installation, maintenance and upgrade of communication and utility infrastructure, including but not limited to: communications, electrical and natural gas distribution infrastructure.

At MasTec you’ll be joining a family where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

In addition to the valuable skills gained through training and on-the-job experience, MasTec offers competitive pay, including medical, vision and dental coverage, 401K and employee stock discounts.

MasTec is currently seeking a Lead Customer Service Specialist in Miami, FL.

Job Responsibilities:

  • Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer.

  • Gaining the customer’s agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.

  • Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures.

  • Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.

  • Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.

  • Ability to read and understand construction and engineering plans.

  • Coordinate special projects as assigned.

  • Perform other duties as assigned.

Basic Qualifications:

  • Expert ability to project professional image and provide excellent customer service.

  • Expert ability to establish and maintain credibility and interpersonal relationships with diverse group of individuals.

  • Expert ability organizational and planning skills attention to detail productive without compromising quality.

  • Expert commitment to ethics, honesty, integrity, confidentiality and credibility.

  • Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.

  • Solid ability to work under pressure to meet deadlines while managing internal and external customer expectations.

  • Solid time management skills with the ability to set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment.

  • Solid project management skills and ability to manage multiple projects and tasks simultaneously.

  • Solid ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance.

  • Solid ability to collaborate effectively with others.

  • Solid knowledge of word processing, spreadsheet, presentation and email software (preferably Microsoft Word, Excel, PowerPoint, Outlook, Internet).

  • Solid ability to operate standard office equipment (i.e., copier, fax, printers, postage machine, etc.)

  • Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions.

  • Solid ability to work in a team environment along with the ability to work independently with minimal supervision.

  • Solid ability to be results-oriented, taking initiative to make things happen, accept accountability and have a can-do attitude.

Preferred Qualifications:

  • Bilingual (English and Spanish) preferred

  • Experience Minimum of two (2) years customer service experience required, preferably in a construction or project environment.

  • High School Diploma or equivalent combination of related education and experience.

  • Associates Degree

  • Education and/or Experience

Title: Lead Customer Service Specialist

Location: FL-Miami Gardens

Requisition ID: 40683

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