Duke Energy Work Management Specialist I in Matthews, North Carolina

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This position is responsible for providing work management support for Delivery Operations, while working within the parameters of established processes and standards.

This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Provides quality customer service and support to Delivery Operations

Maintains confidential Company/Employee information in a professional and discreet manner

Maintains office record retention files

Orders office supplies

Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily

Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties

Updates local bulletin boards with required reference materials

Efficiently uses available tools or systems to effectively communicate reliability details to internal/external customers

Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

Takes ownership of customer issues and problems until resolved, requesting assistance as needed.

Facilitates communication between internal and external customers

Provides updates and job status details to appropriate personnel as needed

Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations

Ensures work is scheduled and executed timely

Assists with preliminary research and root cause analysis for customer issues

Collaborates with other work groups to ensure desired customer experience

Professional and courteous at all times

Initiates facility/security requests (broken printers, lights, cameras, etc.)

Cost Management

Applies correct general ledger accounting in all work related applications and functions within area of responsibility.

Assist in reconciling work order materials, labor, and equipment to represent actual field construction

Assist in resolving errors and prepares for close-out of construction work orders in work management system,

Develops skill sets to report units of property to asset accounting accurately

Ensures timesheets are accurately recorded in time management system in accordance with payroll guidelines

Creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skill set

Processes invoices and customer billing using appropriate GL accounting.

Ensures office supply inventory is at appropriate levels and charged accurately.


Prepares for and provides emergency restoration support as needed

Supports the Delivery Operations reliability programs and processes using appropriate work management applications

Employee Engagement/Safety

Supports Human Performance safety culture through active participation in safety meetings

Follows ergonomics and office safety guidelines

Supports corporate initiatives

Demonstrates a commitment to continuous learning and development

Basic Qualifications

High school diploma or equivalent

1-3 years of customer service or administrative related experience

Desired Qualifications

Demonstrates excellent customer service or administrative skills

Possesses effective written and verbal communication and interpersonal skills

Collaborates effectively in a team environment

Demonstrates knowledge of Microsoft Office software

Exhibits flexibility and dependability during normal work schedule and emergency storm restoration

Effectively manages stressful situations

Exhibits flexibility and dependability to include overtime and emergency storm restoration

One to three years of providing customer service or administrative support

Proficient in Microsoft Office software

Knowledgeable of Delivery Operations processes and work management and related computer applications

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Saturday, March 17, 2018

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.