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Liberty Utilities Operations Manager in Maryville, Missouri

Operations Manager

Summary

Title:Operations Manager

ID:122469

Subsidiary:Liberty Utilities

Department:Operations & Maintenance

Location:Maryville, MO

Country:United States

Zip/Postal Code:64468

Description

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America. Organizes, coordinates and manages the daily operational activities, within an assigned functional area, for the natural gas distribution system within one or more communities. Functional areas for this job can include one or more of the following: service, leak survey, corrosion, measurement, instrumentation and controls, construction/maintenance, and/or meter reading.

Accountabilities

Administration: Develop, implement, and revise processes and documentation to promote streamlined, efficient services, records of accountability and workflow of all activities surrounding the facility

Facilitate regular team meetings to problem solve issues, to inform on company performance and create proactive practices.

Develop, schedule and conduct regular supervisory meetings with each team member

Create facility schedule, ensuring that all operational hours are covered at all times

Develops and monitors functional area budgets to ensure efficient utilization of resources.

Management & Supervisory: Lead, motivate, challenge and mentor staff within the facility

Review staffing requirements ongoing to ensure that sufficient trained resources are available and proactively identify the need to add to the staffing complement

Involved in pro-active, regular communication and interaction with members of the management team. This includes being a leader to change, to develop, implement and manage projects and initiatives to successful completion.

Lead the performance review process for all staff

Ensure new employees receive appropriate orientation to the company as per company policies and procedures and supporting documentation is filed with HR

Approve employee timesheets and time worked within payroll deadlines

Promotes a positive company image by participating in local civic and professional organizations. May represent Company to regulatory authorities, public officials, customers and the general public involving company matters. Establishes business relationships with area developers, home builders, contractors and economic/industrial development groups in order to increase gas sales and expand customer growth.

Operations: Initiates and supervises service and/or construction orders for new main construction, main replacements, and large volume meter sets

Schedules, monitors and conducts quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance, and customer safety. Works closely with engineering to identify system improvements, upgrades and field functions required to maintain system integrity.

Customer Service: Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained. Coordinates activities with regard to emergencies, outages, and pressure problems.

Perform other duties as assigned.

Education & Experience

Proven management skills – ability to provide direction, support and constructive feedback to a variety of staff as well as dealing with the operational issues of coordinating diverse business functions.

Natural gas utility experience preferred.

Bachelor’s degree in Business Administration or a related field a plus.

Demonstrated customer service skills.

Valid Driver’s license with the flexibility to travel to other office locations if needed.

The ability to perform analysis involving ratios, percentages and simple statistical methods and/or make calculations to reconcile financial statements and accounts.

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

Benefits

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

401K Plan

Free refreshments

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.

We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

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