FirstEnergy Corp. Supervisor, Regional Meter Reading in Marion, Ohio
Supervisor, Regional Meter Reading
Marion, OH, US, 43302
Job Function: Meter Reading
Employee Type: Reg Full Time (FT)
Requisition ID: 36724
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
About the Opportunity
This is an open position with Ohio Edison, a subsidiary of FirstEnergy Corp. [OEPP]
This position can be filled in Marion or Springfield Service Buildings.
Coordinating and supervising the daily activities of meter reading; making decisions guided by policies, procedures, and business plan
Maintaining a high level of safety commitment throughout day-to-day functions by managing safety awareness, ensuring adherence to the company's Accident Prevention Handbook through field audits and job briefings, and using engaging stand-up meetings for daily reinforcement of working safely
Providing training for new employees focusing on safety and accuracy
Safely reducing overall consecutive estimates through scheduling and access issue resolution
Creating a daily read schedule that maximizes the workforce while adhering to the company's billing schedule and PUC regulations
Troubleshooting issues with handheld units Leading a reduction in Safety Exposures & LCEPs by performing daily Field Verifications on employees during the workday
Driving continuous improvement across the business unit and FirstEnergy Reporting to manager on the progress of various projects, and advising on any issues that could impair the successful completion of projects
Understanding and scheduling work according to departmental budget
Continually seeking opportunities to increase customer satisfaction and broaden/deepen relationships; anticipating customers' needs and proposing alternative solutions when necessary
Limiting spending to stay within budget
Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and changes that are occurring
Managing employees' performance to achieve established objectives
Setting priorities for the team to ensure task completion; coordinating work activities with other supervisors and/or managers
Analyzing complex issues and developing actionable recommendations
Leading, educating and directing others to improve team effectiveness and communicating results/recommendations to varying audiences including senior leadership
Encouraging open, honest, direct, and ongoing conversation amongst team members
Promoting FirstEnergy Core Values and Behaviors and leading by example
Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the Business Unit and/or FirstEnergy
Working effectively with different parts of the organization; broadening, deepening, and maintaining relationships at all levels Supporting storm restoration as needed
Bachelor’s degree in Business or related discipline is preferred.
Minimum 5 years’ related work experience is required. Related work experience includes, but is not limited to leading/coaching others, demonstrated experience in customer service, planning and scheduling work.
Previous supervisory experience is preferred.
Understanding of the meter reading route management process and strategy.
Meter Reading experience and Storm restoration knowledge are preferred.
In-depth knowledge of information systems such as Microsoft Office tools including, Excel , PowerPoint, Access and Word required with basic knowledge of SAP and Fieldnet is preferred.
Experience working with bargaining unit employees and knowledge of union contracts is preferred.
Experience as a highly driven, self-motivated, and enthusiastic leader capable of communicating, motivating, and driving workforces toward positive change and improvement
Experience in process/project management, leadership, teamwork, and managerial skills.
Superior customer relations skills and strong written/verbal communication skills to make clear, accurate and concise reports.
Able to make accurate decisions and demonstrate sound judgment.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
FirstEnergy Human Resources Team
Nearest Major Market: Columbus
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