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Job Information

National Grid Supervisor, TransGas Dispatch in Lowell, Massachusetts

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid/Transgas is hiring a Dispatch Supervisor for our Dispatch Operations department in Lowell, MA.

Job Purpose

The position of Dispatch Supervisor reports directly to the Director, Dispatch Operations. This position is responsible for developing schedules, booking drivers with the appropriate equipment, handling customer service requests, analyzing driver’s daily trips, and supervising union drivers. This is a shift position requiring rotating weekend and holiday coverage.

Key Accountabilities

Position Responsibilities (including but not limited to):

  • Customer satisfaction

  • Schedule loads

  • Assign drivers work on a daily basis

  • Assign units for cost-effective utilization

  • Ensure accurate record-keeping

  • Regulatory complianc.

  • Supervise, train and hold drivers accountable for their daily actions. Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.

  • Oversee the operational workload of team; ensuring allocated staff are fully utilized in order to deliver against agreed program of work

  • Train, test, and develop LNG drivers (and document training) to ensure staff have the required skills and knowledge to successfully operate CDL and LNG vehicles and ensure compliance with regulations; ensure supervised team comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff

  • Communicate maintenance, operating and training information as well as changes to procedures others as necessary in order to ensure that records are contemporary and accurate

  • Maintain compliance with relevant regulations by providing up to date information on Transgas and National Grid policies, processes and programs to regulatory bodies

  • Develop, edit, verify, promote and implement procedural best practices (e.g. operations, isolation, maintenance) within the team in order to ensure all working practices are compliant with Transgas and National Grid policies and regulatory requirements

  • Monitor and challenge business processes where appropriate in order to ensure Transgas is compliant with regulatory requirements


  • Associates degree preferred and 3+ years experience in a supervisor management position

  • Trucking industry and/or LNG industry experience is a plus

  • Valid drivers license

  • CDL (Commercial Driver’s License) / Tanker / HazMat endorsements is a plus

  • Proficiency in computer skills including Microsoft Office

  • Demonstrated strong verbal and written communication skills

  • Must have experience managing a team with the ability to build effective, respectful, working relationships and resolve human resources issues

  • Must be available to work different shifts and weekends and holidays when needed

Capability Requirements:

  • Requires the ability to think from first principles and demonstrates ability to challenge operations processes and use knowledge or trends to look at current situations or problems

  • Has the ability to understand and identify training or developmental needs of staff

  • Able to coach, motivate and be part of a team atmosphere

  • Excellent leadership, supervisory organizational and communications skills

  • Must be able to multi-task, work under pressure and prioritize workload

  • Position is subject to federally mandated drug and alcohol testing

Job Dimensions- Budget/Direct Reports

  • Employees: Oversees 15 - 25 employees

  • Assets: LNG tractor and trailers. Vaporizers and plant grounds

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.