LG&E and KU Energy Business Intern in Louisville, Kentucky

Title Business Intern

Requisition ID 4366BR

Address 820 West Broadway

City Louisville

State Kentucky

Job Function Intern/Coop

Position Purpose This position is responsible for ensuring the accuracy of customer billing records contained in the Company’s (LGE and/or KU) internal customer care system(s) (“CCS”) by analyzing identified customer billing exceptions and researching customer billing inquiries. Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Company’s billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed. This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing.

Required Education & Experience At least sophomore level in pursuit of a Bachelor’s degree in accounting, finance or business-related field required.

Minimum GPA 3.0

Job Description Must be able to work well as a team member, to develop and manage internal relationships, and exercise professional judgment.

Analyzes billing exceptions within the SAP-CCS system and provides solutions including the following:

  • Researches and corrects errors on service orders and customer accounts in SAP-CCS.

  • Maintains accurate, auditable customer billing records in SAP-CCS.

  • Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs.

  • Explain billing adjustments to internal and external customers

Assists in developing and analyzing Billing Integrity reports (from a combination of sources including SAP and Excel) including:

  • Monthly statistical reports.

  • Daily reports related to efficiencies

  • Ad hoc reports as requested by Management

  • Ad hoc reports to be utilized in rate proceedings

Performs research in the SAP-CCS system as necessary:

  • Analyze customer history information to calculate and processes billing corrections including rebills and billing adjustments.

  • Correct or estimate usage necessary to render an accurate bill.

  • Provide accurate information necessary to explain account information to internal and external customers upon inquiry.

  • Researches accounts and obtains documentation necessary to assist in the company’s response to PSC complaints.

Interacts with internal departments to research and correct identified billing errors.

Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group.

Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company.

Maintains proficient knowledge of the billing and account information contained in SAP-CCS.

Demonstrates excellent problem solving skills.

Performs other duties as assigned.

Work Conditions Office environment

Physical Effort Primarily sitting with occasional walking and standing.

Equal Opportunity Employer

Louisville Gas & Electric and Kentucky Utilities (LG&E and KU) is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace.

© LG&E and KU

All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religion, national origin, veteran status, sexual orientation, gender identity, disability, perceived disability or any other protected characteristic as may be defined by applicable law.

Learn more about equal employment protections:

If you need a reasonable accommodation for any part of the employment process, please email our Human Resources department ator call 502-627-2410, and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and phone number.