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National Grid Senior Analyst, Business Contracts in Lincoln, Rhode Island

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is hiring a Senior Analyst for our Lincoln, RI location.

Job Purpose

The Senior Analyst Business Contracts supports the day-to-day operations of the company and is a primary point of contact for both employees and customers. This role will support the overall project team in delivering a quality product on time and within budget through effective preparation, coordination and management of project schedules, sub-contractors and suppliers, requiring in-depth knowledge of process and control procedures under general supervision with this position, you will experience a wide variety of task as listed below. This position requires a person to be flexible with their job responsibilities as they will be performing a wide variety of tasks. In addition, coordinate and plan department wide-activities and the inclusion of data to more effectively and efficiently accomplish company and divisional goals.

Key Accountabilities

  • Maintaining and submitting department wide information requirements and documents.

  • Provide administrative supervision to department staff in completing work orders

  • Maintaining collection records for customers; assist in calls and working with agency

  • Provide consistent communication with customers/contractors on status of shipments and provides notification as needed prior to arrival on site.

  • Monitor project budget and report large variances to finance as they arise.

  • Responsible to review and process all vendor/contractor invoices

  • Responsible to review and maintain all contractor/vendor contracts

  • Responsible for the data integrity of departmental information entered into the Customer Service System

  • Ensures communication with customers and/or other team members is conducted in a manner that builds trust and leads to efficient problem resolutions.

  • Responsible to review and submit all reporting on stock items, units retiring, installations, and collection on water heaters

  • Work with cities and towns agencies on pulling permits to work on all orders in a timely manner

  • Develop marketing strategies to continuous enhance and move the department forward

  • Strong written and communication skills

  • Adheres to all safety policies and procedures in accordance with guidelines established by the Company/OSHA; pursues safety initiatives in the support of the Company's vision of "zero accidents"; maintains a clean, safe and orderly environment

Supervisory/Interpersonal- Experience Required

  • Experience in building effective internal and external relationships combined with strong negotiating and influencing skills.

  • Effective communication skills, including ability to produce and deliver high quality written reports and presentation material to internal or external audiences at a senior level.


  • A Bachelor’s degree in a related area or equivalent work experience preferred (3 years)

  • Ability to prioritize and manage multiple assignments and tasks simultaneously

  • Excellent verbal and written communication skills

  • Proficient in CSS, SAP and Microsoft Office

More Information

This position has a career path which provides for promotional opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.