Natural Rural Electric Cooperative Associate, Retirement Plan Distributions in Lincoln, Nebraska
Provides phone and e-mail support to members, benefits administrators, and other industry representatives requesting information, assistance and/or problem resolution across the NRECA defined contribution and defined benefit pension plans distribution administration.
Coordinates with internal business partners and cooperative benefits administrators on data and calculation issues that impact the facilitation of benefit payments.
Mails and tracks participant notices and letters to ensure compliance with NRECA and qualified plan requirements, ensuring appropriate document retention.
Performs detail review of incoming loan and benefit payment requests and supporting outstanding check reconciliation/resolution activities.
Responds to member requests for benefits information. Logs and documents communications (calls/emails/faxes) and processing work into logging/workflow systems and follows-up professionally, maintaining accountability through to resolution.
Maintains a broad working knowledge of pension plan policies, practices, procedures, and business applications.