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JEA Mgr Utility Analytics in Jacksonville, Florida

Provides leadership and day-to-day supervision to a team of analysts and/or data scientist professionals that are engaged in primary research & analytics, to include data collection and maintenance, analyzing information to identify trends, measure performance and provide information used in business decision making or strategy formulation. Specific types of analytics and reporting may include performance dashboards, written reports, balanced scorecards, presentations, business analytics, modeling, data mining, machine learning, and forecasting.. The primary responsibility of this position involves employing machine learning, advanced analytic (statistical, algorithmic, mining and visualization techniques) and load research utilizing JEA’s electric and water interval data and other disparate datasets to solve a variety of utility business problems. Primary stakeholders include Customer Solutions, Customer Revenue Services, Rates & Financial Planning, Water Planning & Services and Generation, Transmission and Distribution Planning. This position is responsible for turning data into information, information into insight and insight into business decisions.
* Provides analytical expertise to the Utility Analytics Team and to the overall organization under guidance from Director Customer & Utility Analytics. * Develops, implements and monitors short and long-term strategies, and annual business plans to achieve organizational mission, goals and performance measures. * Participates in Corporate and Business Unit Strategic Planning, business process improvement plans, and special projects. * Develops, ensures and administers an advanced analytics Quality Assurance Quality Control program.Supports departmental goals for responsible staffing and vendor contracts to manage day-to-day operations and resources. * Plans, organizes, trains, coaches, directs and evaluates the performance of assigned staff, establishing performance requirements and personal development targets, monitoring performance and providing coaching for performance improvement and development. * Participates in the development of team goals and objectives; develops tactical plans to achieve success and manages the tracking of progress and execution. * Develops, manages, and administers budgets for assigned area. * Stays current on related local, state and federal regulations, as well as industry trends and activities. * Supports departmental emergency operations during storm or other crises events. * Represents JEA in related industry groups to ensure the continuing awareness of industry changes and best practices with the objective of operating in the top quartile on utility performance measures. * Complies with Public Records Requests. * Creates a positive working environment as measured by employee work environment surveys. * Develops and implements a comprehensive strategy for the Utility Analytics Team from problem statement through actionable results as needs dictate. * Collaborates across departments and business units to improve data completeness, quality and accuracy. * Develops and maintains a statistically valid Load Research sample. * Serves as Business Liaison with external vendors to define, support and maintain Utility Analytics projects. * Identifies and implements appropriate analytic approaches/methodologies for all utility analytics efforts. * Manages customer data collected through primary research to include the storage, cleaning, protection and use consistent with applicable policies and laws. * Supports Finance team with Cost of Service studies, sales forecasts, consumption trends, rate design analysis and other Load Research related activities. * Supports market segmentation analysis and collaborates with Customer Analytics to produce related outputs. * Develops and evaluates RFPs as needed to secure external resources. * Deploys Big Data analytic techniques when appropriate to process large data sets captured through various enterprise business systems; techniques include data mining, machine learning, logistic regressions, classification and regression trees, anomaly detection methods, etc. * Develops and delivers ongoing reports looking for opportunities to automate when possible. * Develops and runs Business Intelligence data queries and ensures accuracy and consistency. * Identifies and maintains service level agreements to meet or exceed customer needs and operational metrics. * Identifies technical gaps of utility analytics team and provides coaching and professional development opportunities to remediate. * Performs additional duties as assigned.

_Education_: Bachelor’s degree in Statistics, Operations Research, Engineering, Economics/Econometrics, Mathematics or an applied quantitative field from an accredited college/university; Masters preferred.

_Experience_: Three years of management and industry experience in Smart Grid technology, Data Science, Applied Operations Research, Engineering, Statistical Model development, Load Research, and/or Programming.

_License/certifications/registrations_: A valid driver’s license is required prior to appointment and must be maintained during employment.

Job: *Business Intelligence

Organization: *JEA

Title: Mgr Utility Analytics

Location: FL-Jacksonville

Requisition ID: 11551

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