Consumers Energy OT Systems Administrator in Jackson, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.

Department Summary

The Control Systems Electric team is responsible for engineering, purchasing, implementing and maintaining various applications, desktops, servers, and network infrastructure for the business network and 24-hour real-time network supporting Smart Energy and SCADA program business partners. The team of analysts has responsibility for requirements gathering, design/architecture, implementation, and maintenance of systems. The team of analysts is also responsible for the identification, testing, and installation of updates/patches, configuration changes, change management, enhancements, maintenance, preparation of system documentation, monitoring of the systems, and support of the systems. The team of analysts uses historical data and trend analysis to make capacity planning recommendations to enhance existing systems, technology, and business processes. The team of analysts ensures the performance and reliability of the system including troubleshooting hardware, software, and network problems as well as root-cause analysis of issues.

The Control Systems Electric team manages infrastructure and applications critical to the operation of Consumers Energy bulk electric system and distribution system. The team provides real-time critical systems support for all levels. The team provides rotating 24x7x365 on-call support.

Description

This particular Control Systems Electric Analyst position is intended to be System Administration/Application focused. As all Control Systems Electric Analysts have the same access you will have full access to all network equipment, systems, and applications within Operational Technologies and you will be expected to become a Subject Matter Expert on your assigned systems and/or applications. The Control Systems Electric team has a diverse set of responsibilities and with that allows significant opportunity to have individual contributor roles change responsibilities with time.

Responsibilities

  • Participate in on-call rotation and ticket handling for the 24x7x365 systems

  • Provide technical ad-hoc support to internal customers in Electric System Control and Merchant Operations

  • Excellent customer service and communication skills with the ability to communicate with all levels of associates in the organization

  • Excellent ability to multi-task and prioritize effectively

  • Proven ability to work effectively in a team setting as well as independently with minimal error and guidance

  • Excellent planning and organizational skills with an ability to understand the long-term ("big picture")

  • Detailed knowledge of IT principles, methods, and best practices with a security and availability focus

  • Maintain and enhance knowledge of industry trends and new technology through educational sources and continuous learning

  • Full technical knowledge of the systems development life cycle

  • Proven analytical and detail orientation with solid problem solving ability

  • Familiarity with distributed applications

  • Support network components (LAN/WAN) switches, routers, firewalls, cellular modems, and load balancers

  • Perform server, network, and application capacity planning and performance tuning

  • Experience in performance monitoring methods and using appropriate tools

  • Experience with automation and orchestration using scripting and other tools

  • Identify technology options and define detailed specifications of technology solutions

  • Proficient in systems analysis, design, development, testing, implementation, support, and documentation

  • Experience delivering technical documentation and procedures

  • Microsoft platforms such as Server 2008R2 through 2016 and SQL Server 2008R2 through 2016, both Enterprise and Standard

  • Linux (RHEL based distributions) administration experience is desirable

  • Core applications such as Active Directory, IIS, and Office

Requirements:

  • Requires a bachelor’s degree preferably in an Information Technology field. Less than a bachelor’s degree may be acceptable if accompanied by other technical training / relevant certifications and extensive experience (internal/external) in positions that demonstrate required abilities and performance

  • 3+ years of experience

The following skills and experience will set you apart from others:

  • Energy industry background that includes a working knowledge of effectively mapping technology to business challenges

  • Solid knowledge in IT leading practices, methodologies processes, and control framework, including but not limited to ITIL

  • Understanding and applications of the Agile methodology

  • Experience with converged and hyper-converged infrastructure

  • Experience with EMC storage technologies such as VNX2 Unified, DataDomains, RecoverPoint appliances, and Connectrix B-series (Brocade) switches

  • Experience with Microsoft infrastructure systems such as System Center Virtual Machine Manager 2012R2 and 2016, System Center Orchestrator, System Center Configuration Manager, and System Center Operations Manager

  • Experience with Red Hat Enterprise Linux

  • Experience with SCADA applications such as OSI Monarch, ABB Network Manager, or GE/Alstom e-terra habitat

  • Experience with NERC CIP, FERC 693, and FERC SOC

  • Experience with relational and non-relational databases such as SQL Server, Oracle, MemSQL, Cassandra, and MongoDB

  • Experience with business intelligence tools such as SQL Server Reporting Services and QlikTech QlikView

  • Experience with monitoring tools such as SolarWinds Orion, Q1 QRadar, and Splunk

  • Experience with time-series data archival systems such as InStep eDNA and OSIsoft PI Historian

  • Advanced certifications such as:

  • Microsoft Certified Solutions Expert (MCSE)

  • Red Hat Certified Engineer (RHCE)

  • EMC Storage Administrator (EMCSA)

  • GIAC Certified Windows Security Administrator (GCWN)

  • GIAC Industrial Cyber Security Professional (GICSP)

  • Cisco Certified Internetwork Expert (CCIE)

  • Juniper Networks Certified Internet Expert (JNCIE)

Hours and Travel

Meet travel requirements of the position. Work a flexible schedule, which may include evenings, weekends, holidays, and overtime. Participate in a rotating on-call that supports our systems 24x7x365.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, and use hands to finger, handle, or feel objects. The employee frequently is required to talk or hear. The employee must lift and move up to twenty pounds. Requires occasional lifting of objects of 20 to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.