Consumers Energy DIST PROJ LEADER III in Jackson, Michigan
Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
The Customer Energy Management (CEM) department within Energy Delivery at Consumers Energy provides direct support of customer-initiated new business energy requests, relocating, and upgrading of existing gas and electric facilities, large complex developments and subdivisions, new commercial and industrial buildings and structures. As such, CEM team members are expected to meet with contractors, developers, as well as, small commercial and industrial customers and are company representatives to customers within a geographic area for the construction, maintenance and relocation of distribution facilities.
The Distribution Project Team Leader is a critical leader in the CEM-Energy Delivery Organization. Those in this position use a combination of first line leadership for non-exempt employees, customer communication, and technical design skilling to lead. The Distribution Project Team Leader leads a team of Project Coordinators and Service Designers who are responsible for coordinating customer-requested gas and electric distribution projects ensuring customer deliverables are met. Organizational span of control is generally 8-10 non-exempt employees.
The Distribution Project Team Leader must have a passion for pursuing the customer’s outcome, and be centered on providing customer service. They lead a professional team in a fast-paced, customer-driven environment, and partner with other departments to achieve our customer’s outcomes. This position requires strong change leadership skills.
In addition to standard leadership responsibilities, the CEM Distribution Project Team Leader is expected to assume a leadership role during storm or other unexpected operating situations. During storm, they will manage and direct employees from other departments; often as a Console Coordinator or Wire Down Coordinator. Requires demonstrated knowledge of safe work practices and procedures; the aptitude to learn electric distribution operations and construction;
Specifically, you will
Provide first line supervision for employees across multiple headquarters. Direct and monitor the work performance of others while developing your employees’ technical and teamwork capabilities.
Facilitate collaborative relationships with a virtual team and with related teams that also contribute to the overall new business work process.
Coordinate Customer-initiated projects, and use regular reporting on project status and metrics, progression, and productivity.
Provide planning, direction, regulatory compliance and oversight to assure completion of customer-initiated work requests in a safe and cost effective manner.
Complete work order and financial reviews for gas and electric engineered service designs.
Lead initiatives for departmental process/technical improvements
Resolve escalated customer issues
Interface with a number of support departments; customers; contractors; and other utilities in addition to providing the leadership and direction to employees when process issues in these interfaces occur that can influence customer outcomes.
Manage Work Order Process adherence and improvement, balancing workload/resources to level workload across employees and to keep work flowing. Each team leader also participates in statewide workload sharing.
Report and manage BPD metrics, identify risks and use the A3 business management process.
Collaborate with leadership in other Company organizations to manage progress and completion milestones for customer initiated projects, identify efficiencies, lead change initiatives, and resolve problems
Investigate and complete necessary incident reports and accident reports, creating and supporting the primary importance of safe work practices throughout your team.
Maintain records, prepare and submit required reports for appropriate agencies, including responses to various types of formal customer complaints.
Conduct regular Daily Operating Reviews (DORs), staff and safety meetings
Provide the primary level of support during storm restoration operations, assisting with OMS in the office, assessing damage, scheduling or routing crews, assisting in Mutual Assistance in-state and out-of-state efforts, and performing other associated tasks.
Must reside within their headquarters region due to storm reporting requirements, customer and employee accessibility, and DOET discretionary spending/budget control efforts.
Knowledge, Skills and Abilities:
Strong customer service skills with a passion for improving our customer experience.
Skilled in negotiating & conflict resolution with internal and external clients.
Demonstrated leadership capabilities including the capacity to lead change efforts in a competitive business environment. A flexible approach along with a strong understanding of change management principles and willingness to implement change.
Requires thorough knowledge of scheduling process; project management; company policies & working agreement application; demonstrated proficiency in all dimensions as outlined in the applicable Distribution Project Team Leader Competency Assessment.
Clear, concise, and effective oral and written communication skills
Demonstrated leadership capabilities including the capacity to lead change efforts in a competitive business environment; and capacity to learn and successfully perform in the dimensions outlined in the applicable Distribution Project Team Leader Competency Assessment.
Ability to create and use meaningful SAP® list edits to answer business questions Preferred
Experience and skill in using Excel to manipulate data.
Ability to understand company financials
Ability to work flexible hours, with the willingness to travel overnight along with performing on-call storm assignments
Valid Michigan driver’s license
This position will be located at the Jackson Service Center
The Distribution Project Team Leader requires technical knowledge in gas/electric distribution and metering gained either through a technical field of study and/or through related work experience. Also requires demonstrated knowledge of safe work practices and procedures; the aptitude to learn electric distribution operations and construction; demonstrated leadership capabilities including the capacity to lead change efforts in a competitive business environment; and capacity to learn and successfully perform in the dimensions outlined in the applicable Distribution Project Team Leader Competency Assessment.
0 – 3+ years of applicable experience
The following skills may set you apart from others:
Demonstrated ability to identify Electric HVD, Electric Transmission and Gas Transmission Assets strongly preferred.
Expertise in SAP® front (CRM) and back (ECC) office, and Microsoft software. .
Previous Electric and/or Gas Operations and/or engineering design experience strongly preferred.
Prefer leadership experience with a proven track record of coaching to maximize a team’s strengths.
The Distribution Project Team Leader I is an entry level pass through position. The incumbent should remain in the Distribution Project Team Leader I position for at least 1.5 years prior to being eligible for promotion consideration to the Distribution Project Team Leader II. The Distribution Project Team Leader II is also a pass through position. After 1.5 or more years of acceptable performance as a Distribution Project Team Leader II, the employee is eligible for promotion consideration to the Distribution Project Team Leader III.
Supports new business customer service/customer satisfaction by facilitating customer jobs (handled by their non-exempt employees) through the new business process. Responsible for the planning, organization, coordination, evaluating and supervision of employees assigned to the distribution project delivery work. Recommends proposed changes and enhancements to systems and facilities operation; responds to complaints and requests for information; prepares and maintains reports of completed job orders and the status of jobs in progress. Conducts regular safety meetings, participates as a member of safety committee; investigates and completes necessary incident reports and accident reports; maintains records, prepares and submits required reports for appropriate agencies.
Hours and Travel:
Work may be performed on multiple shifts, include irregular hours, and can require working outside regularly assigned headquarter locations.
-This position requires the individual to work a minimum of 45-50 hours per week with a majority of the time spent in the office, visiting job sites, or with customers. Individual needs to be willing to work additional hours as necessary to meet deadlines or assist with storm restoration activities and could be given very short notice to do so. Individual should be willing to participate in the on call rotation in case of potential storms. Individual may be required to work outside of assigned headquarters to help with storm restoration which may require overnight stays. Could potentially work a flexible schedule to meet the demands of the customer, which may include evenings, weekends, holidays and overtime.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee must frequently lift and move up to ten pounds and occasionally lift and move up to seventy-five pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the field site is often loud.
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.