Consumers Energy Demand Response Program Manager in Jackson, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.

Program Managers are responsible for the oversight of customer programs to meet energy and demand savings goals within budget while delivering an excellent customer experience. Expected to consistently balance the needs of the customer with the needs and goals of the Company. Reviews all major deliverables to ensure quality standards and expectations are met. Ensures that customer issues are dealt with in an efficient manner, informing management of any problems that may arise. Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Ensures that all processes and procedures are completed, quality standards are met. Aware and in pursuit of opportunities for program growth and expansion.

Responsibilities:

  • Program design, implementation, management and coordination of demand response customer programs and residential energy efficiency pilot programs to deliver aggressive demand reduction and energy savings goals

  • Implementation contractor oversight, metrics tracking, project financial analysis, budgeting and forecasting, issue resolution

  • Negotiate and administer contracts with energy service providers, competitive retailers and other key channel partners to optimize program results

  • Address and resolve customer, manufacturer, retailer, and business partner issues and concerns using sound judgment and decisiveness while maintaining productive working relationships

  • Develop and evaluate complex engineering alternatives/financial scenarios as well as implement them

Requirements:

  • Bachelor's degree engineering, business or marketing

  • 5+ years of experience

Overview

The Corporate Account Management Job Family is utilized in the Customer Experience Department to provide consulting services to the Company’s strategic business customers.

Nature of Work

The essence of the work that is performed by the Corporate Account Management Job Family is a wide variety of business functions, at times involving very specific business disciplines.

At the lowest level in this job family, the work performed may tend to be of a routine and less complex nature where the work responsibilities can be proficiently performed after a relatively short training period.

At the highest levels in this job family the work performed will tend to be complex in nature involving knowledge of various functional/specialized disciplines where the work responsibilities can only be proficiently performed after a relatively long training / experience-related time period and often requires an advanced degree. The work environment often includes dealing with risk and limiting exposure.

Leadership, management, facilitation and interaction with senior management will be markedly increased at the mid - highest levels of this job family while the need for direction and supervision will be markedly decreased. While problem solving and analysis will likely be required at all levels, recommendation and implementation becomes the norm at the highest levels and will often have a major bearing on the company’s business. In addition, skills such as the ability to think on your feet, composure under fire and effective communication across all levels of the organization and with outside customers/clients become more finely honed at the higher levels.

Essential Functions

Corporate Account Managers serve as the primary business contact for the client and is responsible for client satisfaction. Expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the Company to ensure quality. In addition, should build relationships with clients to encourage new and repeat business opportunities. Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Reviews all major deliverables to ensure quality standards and client expectations are met. Ensures that client issues are dealt with in an efficient manner, informing the management of any problems that may arise. Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Ensures that all processes and procedures are completed, quality standards are met. Aware and in pursuit of opportunities for account growth and new business. Communicates the client's goals and represent the client's interests to the Company. Provides regular two-way communication between the client and Company, to provide strong representation and set proper client expectations. Understanding of company capabilities and service, and effectively communicates all offerings to the client. Provides regular input on all account activity, including status and call reports. Regular attendance is expected.

Hours and Travel:

Meet travel requirements of the position. Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, and use hands to finger, handle, or feel objects. The employee frequently is required to talk or hear. The employee must lift and move up to twenty pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.