NextEra Energy Associate Customer Service Representative - GEXA in Houston, Texas
Associate Customer Service Representative - GEXA
Date:Mar 2, 2018
Primary Location:Houston, TX, US, 77070
Company:NextEra Energy Requisition ID: 22402
/NextEra Energy Services is one of the fastest-growing retail energy providers, delivering innovative energy solutions with affordable electricity plans, including 100 percent renewable energy plans to more than 1.1 million residential and business customers throughout North America.
Position Specific Description Gexa Energy has open positions forAssociate Customer Service Representatives. As we continue to grow, we need high caliber, experienced individuals to join our team. The successful candidate will have the preferred experience of at least one year in a customer service-oriented role in a call center and/or in retail; sales experience, knowledge of basic computer operations, multiple tasking, and data entry. The ability to learn and support various call types including billing, sales, and commercial. Bilingual (Spanish) is a plus.
If you are selected for an Associate Customer Service Representative role you will attend a training class. The Training Class will be held Monday – Friday for approximately 3 to 4 weeks. Once you successfully pass the training class you will be transitioned to the call center where you will be staffed for full-time shifts. Call center hours are: Monday-Friday 7:00 am - 8:00 pm and Saturdays 8:00am - 2:00pm. Candidates MUST be available to work during hours of operations which may include overtime and some holidays.
**Location is Northwest/Tomball area
Job Overview This job is responsible for providing a variety of services to inbound and outbound callers through the application of knowledge of our organization, its services and products.
Job Duties & Responsibilities
Under direct supervision: • Processes a variety of customer transactions in accordance with established guidelines and procedures • Confirms customer understanding of the solution and provides additional customer education as needed • Prepares, completes and updates customer files • Communicates effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests • Offers customer solutions to issues that are often non-standard/non-routine and require some clarification • Participates in activities designed to improve customer satisfaction and business performance • Refers customers to sales for upsell opportunities • Maintains broad knowledge of client products and services for superior customer service • Performs other job-related duties as assigned Required Qualifications • High School Grad / GED • Experience:0+ years Preferred Qualifications • Associate's Degree
Employee Group: Non Exempt Employee Type: Full Time Job Category: Customer Service Organization: Gexa Energy LP (0048) Location: Houston, Texas Other Work Locations: Texas Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748 (Option 1, Press 6) between 8 a.m. and 5 p.m. EST Monday-Friday. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Nearest Major Market:Houston