National Grid Senior Technical Engineer in Hicksville, New York

_About the Position:_



We are seeking an individual to participate as a member of the End User Service and Collaboration Delivery Center to provide advanced technical subject matter expertise discipline such as desktop Level 3/4 support, desktop build and configuration, OS and application expertise, infrastructure knowledge in AD and SCCM, network knowledge for advanced troubleshooting and user platform support of high profile clients.

You will work with the Strategic team to ensure that implemented solutions are designed to operate and operate at optimal levels. Collaborate with Program Delivery, Service Delivery, Service Strategy and other IS functions to prototype solutions, provide innovation support and help trouble shoot complex incidents/problems. Knowledge of EMM solutions and administration.

_Position Responsibilities (including but not limited to):_

  • Deliver improvements through automation, analytics, tools, monitoring & alerting and service tuning/optimization by applying strong technical and necessary leadership skills to provide guidance and managing IS suppliers.

  • Collaborate with a wide variety of internal and external stakeholders including 3rd party suppliers and industry experts.

  • Support development, testing and implementation of technology coming out of the strategic roadmaps.

  • Participate in architecture reviews to ensure that solutions comply with operational standards and uses approved technologies.

  • Implement operational automation/tools and analytics to manage performance for services such as applications, infrastructure and network.

  • Review and verify changes/solutions of medium to high complexity and risks. Proactively search for issues and provide guidance and solution to prevent problems from occurring in area of responsibility.* *

  • Provide specialized technical skills and knowledge for configuring, deploying, and managing desktop builds services.

  • Have a broad understanding of Microsoft Windows Operating System Environment together with associated management tools such as SCCM and middleware applications such as Adobe Reader, Java, Chrome, Internet Explorer etc.

_Knowledge and Qualifications:_



  • Educated to degree level in a relevant disciplineor, an equivalent combination of education, training,and experience.

  • Experience in Service Delivery disciplines in an IS function.

  • ITIL v3 certification highly desirable

  • Microsoft Certification

  • Technical knowledge of Microsoft Window Operating Systems

  • Technical knowledge of Apple Mac Operating Systems

  • Technical knowledge of Microsoft System Centre Configuration Manager

  • Experience in deploying Microsoft Windows 10

  • Experience in exploiting Windows 10

  • Experience in managing governance around application management and deployment

  • Strong exposure leading new service implementation, training and team management, critical issue resolution, resource management and planning

  • Experience of shaping or informing IT strategy aligned with company strategies

  • Technical expertise in developing strategic roadmaps and supporting the implementation of the roadmap

  • Experience in working through major organizational change

  • Collaboration with a wide variety of internal and external stakeholders including third party suppliers and industry experts

  • Significant knowledge of one field of work or broad technical depth in multiple, related fields.

  • Technical credibility and independent judgment and decision-making responsibilities

  • Understanding of cyber related processes such as penetration testing, threat or risk management

  • Experience of developing roadmaps or other technical documentation to support business processes

  • Experience of data management, data analytics, performance tuning, user platform or architecture disciplines.

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

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/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *Information Services

Organization: *Information Services

Title: Senior Technical Engineer

Location: NY-Hicksville

Requisition ID: 20183229