PSEG PSEGLI Supervisor Security Command Center in Hicksville, New York

Requisition ID: 50342

Job Function/Category: Security

Employment Type: Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy

This position is viewed as the most senior SCC operations authority in PSEG-LI organization.

Responsible for direct hands-on management and operation of the PSEG-LI Electric Utility Security Command Center (SCC). Direct oversight of Lead Operators. Responsible for command center effectiveness critical site and penetration test review scorecard metrics. Troubleshoot and remediate minor issues with access control and CCTV systems and escalate issues as needed. Manage the preparation of documentation to support investigations of a highly confidential and sensitive nature including access control logs and CCTV recordings. Develop and maintain reports to demonstrate regulatory compliance. Create, update, and implement new and existing policies and procedures. Responsible for responding to requests for supporting information, and comprehensive audit conducted by regulatory agencies. Work directly with law enforcement, local management and PSEGLI Corporate Security On Duty Officer to coordinate responses to security incidents and investigations. All SCC incident reports and regulatory oversight regarding the monitoring of intrusions, fire, panic alarms and North American Reliability Corporation (NERC) related oversight fall under the purview of this position. Staff Certification through training and curriculum development for all Electric Utility Contracted Security Command Center Operators, including NERC-CIP and Critical Network Infrastructure (CNI). Crisis Management Planning and Response, to include updating the plan, training additional lines of business on the plan implementation and interfacing with all PSEG-LI organizations during exercises and actual security and crisis events. The SCC manager will interface with additional Lines of Business and look for creative and proactive ways to increase security, optimize Crime Prevention, support Investigations and promote a safe working environment. The SCC also has partial oversight of Contract security guards and must liaise with PSEG Long Island security on any issue that could possibly affect National Grid business. Establish and sustain a 24/7/365 schedule for both the primary, and if needed, alternate command center, using a mix of employees and subcontracted support personnel. Always be ready to work extended hours in adverse weather and crisis situations.

Knowledge and Experience Required:

  • Bachelor’s degree from an accredited college, preferably in a related Security engineering/Security technical/Criminal Justice discipline with a minimum of 3 years of equivalent/relative work experience.

  • Consideration may be given to candidates with a minimum 7 years or more of professional security response and crisis management experience

  • Direct experience in Security Response and Crisis Management

  • Highly motivated to work extended and unusual hours involving ever-changing situations

  • Direct Security Operations Center manager/supervisor/operators – minimum of 5 years military, civilian, 3-letter agency, or equivalent corporate experience

  • Direct experience in Security Response and Crisis Management

  • Highly motivated to work extended and unusual hours involving ever-changing situations

  • Strong working knowledge of FERC/NERC-CIP regulatory requirements

  • Strong working knowledge of CI/CNI regulatory requirements

  • Strong working knowledge of physical and cyber security requirements

  • Ability to quickly transition from audio-visual and computer generated alarms in a virtual environment covering all data sources required to direct and coordinate single and inter-agency response to all situations

  • Moderate proficiency in MS Office applications

Desired Skills:

  • Masters degree preferably in a related Security engineering/Security technical/Criminal Justice discipline with a minimum 1 year of equivalent experience.

  • Direct, long-term management of a highly successful Security Operations/Command Center

  • Direct, long-term working relationship with an Electric Utility organization

  • High Proficiency in MS Office applications

  • Knowledge of Storm Survivability assessments and Storm Recovery efforts associated with prioritization of Security Systems and Services sustainment and recovery


Business Unit- Long Island Business Services

Incentive- 10%

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.

Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.