PSEG PSEGLI Relief Special Service Operator (Hicksville) in Hicksville, New York

Requisition ID: 49672

Job Function/Category: Transmission and Distribution

Employment Type: Non-Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy

This position is represented by IBEW Local 1049

Hours: 8am-4pm (40)

Days: Mon-Fri except where required to fill shift vacancies and schedules on a 24/7 rotation (shifts include 4pm-12am and 12am-8am)


  • General knowledge of load and voltage conditions on distribution circuits in the district.

  • Utilizing the computer terminal and/or manual procedures.

  • Receive and record calls from consumers and the general public. Segregating and relaying these complaints to the Emergency Service personnel, or the department involved, and being responsible for the preparation of reports.

  • Coordinate the flow of assignments to and the movement of Service personnel for most efficient operation. This includes preparing assignment sheets and also obtaining details as to the nature and cause of trouble for the interruption report analysis both manually and/or utilizing the Outage Management System via the computer terminal.

  • Utilizing various computer programs, both main frame and PC based to collect and analyze customer information as it pertains to the electric distribution system.

  • Performing or ordering switching operations on capacitor banks and for a sequence of switching operations on distribution circuits necessary to restore service or transfer load from one circuit to another circuit or from one substation to another substation.

  • Operate radio-controlled switches. Order the tagging of switches and issue clearances to Line or Service Section personnel. Obtaining load and voltage readings in connection with job procedures, also relaying this information to personnel concerned when load and voltage conditions may damage equipment.

  • May authorize the opening and closing of circuit breakers and sectionalizing devices in connection with service restoration following an interruption.

  • Ability to exercise tact and diplomacy when talking to customers and the general public.

  • Ability to Read and interpret overhead and underground prints, wiring, diagrams, and circuit maps both manually and electronically by utilizing the Outage Management System or the EGIS mapping system via the computer terminal. Relaying this information to Service personnel as needed or requested.

  • General knowledge of the maps and records associated with this work. Receiving and dispatching messages as Third Class Radio Operator.

  • Screen and analyze consumer trouble calls and keep Call Center Representatives informed as to the status of service restoration in different areas.

  • Perform similar or less skilled work as may be assigned.

Required Skills (Knowledge and Experience required):

  • High School diploma

  • 0-1 years of experience in similar work (recent college graduates and Veterans are encouraged to apply).

  • As part of the interview, applicants will be required to take and pass electrical and mathematical examinations in which knowledge of the above subject duties are required. Successful candidates that pass the aforementioned exams will then be required to take a psychological exam.

  • Employees selected for this position will be required to participate in federally mandated drug and alcohol testing programs. Drug testing will be conducted at the offer stage of employment. Alcohol testing will be performed after an accident and for reasonable cause.

  • Successful applicants will be required to join and maintain membership in the local union 1049 of the IBEW.

  • Flexibility to work multiple shifts in various locations; ability to work overtime in accordance with departmental requirements.

Desired Skills:

  • Engineering degree and or credits towards a technical or engineering degree.

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved hiring decision

Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.