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Job Information

National Grid IT Engineer, Service Delivery in Hicksville, New York

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid recognized as a leader in the Utilities and Energy industry, is offering excellent career and growth opportunities. Our IT Critical National Infrastructure (CNI) Generation department is currently looking for an IT Systems Engineer who will have responsibility in designing and executing IT functions.

Key Accountabilities

  • Support the overall operation of National Grid's mission critical infrastructure for Generation operations.

  • Develop own ideas, or the ideas of others, making all the necessary observations and tests and carrying them through to a full practical demonstration, wherever viable and feasible.

  • Identify and respond to the key business drivers and areas of business need.

  • Review and contribute to new business proposals and provides specialist advice accordingly.

  • Support IT infrastructure for Supervisory Control and Data Acquisition (SCADA) and Distributed Controls System (DCS) functions.

  • Participate as a project technical resource to establish standards, content, and procedures for CNI documentation in accordance with company and industry best practices for real-time and power generation systems.

  • Update and create documentation as a contributor to NERC CIP compliance deliverables as a subject matter expert.

  • Conduct post implementation reviews of information and communications technology applications and products introduced in pursuit of the strategy, to assess the extent to which expected business benefits were realized.


  • Bachelor's degree in Computer Science/Engineering and/or 5+ years of relevant experience.

  • Understanding of LAN/WAN networking concepts, topologies and protocols.

  • Working knowledge of Windows/Active Directory.

  • Must possess strong writing, verbal communication and documentation skills and the ability to achieve and communicate with a sense of urgency.

  • Ability to develop project plans, set goals/objectives, and prioritize.

  • Strong troubleshooting & problem-solving skills.

Familiarity with the following is desirable

  • Anti-Malware tools and strategies

  • Network/systems security and information security concepts and technologies.

  • Linux operating systems

  • Risk/vulnerability assessment methodologies

  • Information protection strategies

  • Disaster recovery planning

  • Change management and control

  • Identity and access management

  • System development life cycle implementation steps for transitioning to production

  • Best practices in securing critical IT infrastructures

  • Regulatory Compliance Standards (i.e.. Sarbanes-Oxley, NERC-CIP, PCI, etc.)

  • Basic knowledge of power station operation is an advantage

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.