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We Energies Cust Srv Rep/CCC - New in Green Bay, Wisconsin

5255BRJob Title:Cust Srv Rep/CCC - NewRequisition Number:5255BRTitle:Customer Service RepresentativeLocation(s):WI - Green BayCompany(s):Wisconsin Public Service Summary:

Wisconsin Public Service a subsidiary of WEC Energy Group, is seeking Full-Time Customer Service Representatives and Seasonal Customer Service Representatives for our Customer Care Center at our Green Bay, WI location. These positions have a starting wage of $18.94/hr.

Full-time positions work year round and seasonal positions work March through October every year, and are scheduled at 40 hours per week during the staffing season.

Candidates must be able to work all shifts and adapt to various schedule changes throughout the year.

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need? If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions. Various shifts are available.

Please join us and apply today!

Minimum Qualifications:

  • High School Diploma or GED/HSED.

  • 3+ years Customer Service and/or Customer Relations (billing, credit, payment).

  • Must be able to work and adapt to various hours/shifts and a changing schedule.

  • Availability for 24 hour call out for storm trouble call handling is also required.

Preferred Qualifications:

  • Call Center environment experience.

  • 1+ years post-high school education in business, communications, psychology, or related field.

  • Previous experience negotiating with customers and dealing with difficult situations is essential.

Interested candidates must apply online no later than the job posting expiration date.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

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WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

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